Customer Account Specialist

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Windstream

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

📡 Telecommunications

👥 B2C

Telecommunications • B2C

Windstream is a U. S. internet and telecommunications provider that offers residential fiber broadband, whole‑home Wi‑Fi, TV and phone services under the Kinetic brand. The company markets multiple fiber speed tiers (from entry-level to multi‑gig), professional installation and equipment (eero Wi‑Fi gateways), bundles with wireless and streaming partners, and emphasizes 100% fiber coverage in supported areas, high network reliability, and 24/7 customer support.

📋 Description

• Serve as a liaison between customers and the Wholesale Business Unit • Support Account Directors and directly engage with clients in pre-sales and post-sales activities • Guide customers in using quoting/ordering systems, trouble ticketing, and maintenance subscriptions • Assist sales teams and customers with quote submissions through the Customer Portal • Attend customer meetings when necessary to support sales efforts • Ensure orders are processed by the Service Delivery team and keep customers informed • Assist with billing inquiries, inventory management, disconnections, and NOC escalations • Foster customer-centric relationships that drive revenue growth and profitability • Deliver a best-in-class customer experience

🎯 Requirements

• A college degree is preferred • At least 4 years of professional experience, ideally within customer operations, or a combination of relevant education and experience • Exceptional ability to build and maintain customer relationships and demonstrate empathy • Strong verbal and written communication skills • Ability to work effectively in a team setting • Ability to analyze complex issues and communicate operational needs clearly • Excellent organizational abilities, including time management, multitasking, and prioritization • Highly motivated and self-starting • Ability to work independently or collaboratively • Willingness to travel up to 10% as required