Patient Services Operational Strategist

Job not on LinkedIn

🕒 September 9

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mercy

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

🤝 Non-profit

🧘 Wellness

💰 Grant on 2025-05

Healthcare • Non-profit • Wellness

Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.

📋 Description

• Drive measurable improvement in the quality, performance, and scalability of patient financial interactions across caregiver-delivered and AI-enabled channels • Establish, govern, and continuously evolve Quality and Analytics capabilities • Define standards, measure outcomes, identify emerging risks and opportunities, and prioritize strategic improvements • Translate operational data, caregiver feedback, and emerging technologies into scalable solutions • Lead the design, delivery, and ongoing optimization of knowledge-assistance capabilities supporting caregivers and AI • Lead through influence as a senior individual contributor • Strengthen cross-functional relationships • Build repeatable frameworks, playbooks, and performance insights that sustain measurable improvement across Patient Services

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Finance, Revenue Cycle, Data Analytics, Information Systems, or a related field, or an equivalent combination of education and progressively responsible experience • Five or more years of experience in Revenue Cycle, contact center operations, healthcare operations, operational strategy, solution delivery, quality, knowledge management, automation, analytics, or a related field • Demonstrated ability to coordinate cross-functional work involving operational teams, technology partners, analytics, compliance, privacy, security, legal, patient experience, or vendor partners • Experience developing or applying standards, operating routines, quality frameworks, knowledge resources, training materials, dashboards, playbooks, or structured process improvements that support scalable operations • Ability to translate operational strategy into practical requirements, measurable outcomes, risk controls, caregiver-readiness plans, and sustainable execution routines • Strong consultative, analytical, written, verbal, facilitation, and presentation skills, with the ability to influence without direct authority • Preferred: Master's degree in Business, Healthcare Administration, Finance, Analytics, Information Systems, Organizational Leadership, or a related field • Preferred: Seven or more years of progressive experience in Revenue Cycle, healthcare contact center operations, AI-enabled operations, automation, analytics, quality, governance, solution delivery, or enterprise transformation • Preferred experience supporting patient-facing or caregiver-facing AI, virtual agent, IVR, RPA, Copilot, knowledge assistant, or digital self-service solutions • Preferred experience with enterprise knowledge assets, RAG-ready content, AI knowledge bases, controlled source hierarchies, quality scorecards, defect taxonomies, or interaction-review programs • Familiarity with responsible AI practices, lifecycle governance, risk tiering, human-in-the-loop controls, interaction monitoring, auditability, incident escalation, and vendor accountability • Working knowledge of Epic Revenue Cycle workflows, patient financial engagement, financial assistance, self-pay collections, contact center routing, MyChart messaging, or related patient account-resolution processes • Experience with data-informed operations, including SQL, Power BI, operational dashboards, root-cause analysis, performance reporting, journey analytics, KPI/ROI measurement, or decision-support models

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Tuition support • Matched retirement plans for team members working 32+ hours per pay period