Client Coordinator

🔥 17 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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MES Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1978

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

MES Solutions is a provider of independent medical evaluation and peer review services for the claims and risk-management community. The company coordinates Independent Medical Examinations (IMEs), record retrieval and record reviews, peer review services, physician credentialing, and fitness-for-duty and disability assessment support. Its clients include insurers, third-party administrators, self-insured employers, government agencies, and attorneys across auto, disability, liability, workers' compensation, and group health markets, and it emphasizes compliance with HIPAA, HITECH, and HITRUST.

📋 Description

• Handle and respond promptly to client inquiries regarding questions, report status, concerns, or information requests • Enter and retrieve client or claimant information using appropriate systems and databases • Maintain daily contact with the QA department regarding workflow and pending report status • Contact providers for assignment and update the database • File and archive open and closed cases • Verify client information is current and document client-specific guidelines, rules, and information in the system • Work independently and with team members to address questions, document cases, and return cases promptly • Direct calls to other departments as needed • Perform clerical duties including typing, filing, emailing, and proofreading • Assist with customer complaints and quality assurance issues • Notify management of report issues or concerns • Ensure practices comply with state and federal safety and legal regulations • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Minimum one year customer-service experience; or equivalent combination of education and experience preferred • Complete knowledge of general computer, fax, copier, scanner, and telephone • Knowledge of multiple software programs, including Microsoft Word, Outlook, Excel, and the Internet • Ability to be trained on and adhere to HIPAA regulations and compliance standards • Ability to follow instructions and respond to management directions accurately • Accuracy, thoroughness, and responsibility for quality of work • Ability to take initiative to identify improvements • Exceptional communication skills • Ability to work independently, prioritize work activities, and use time efficiently • Ability to maintain confidentiality • Ability to follow all company policies and procedures

🏖️ Benefits

• Medical insurance • Vision insurance • Dental insurance • Paid time off • 401k • 100% remote work-from-home position • Collaborative team atmosphere • Opportunity to build meaningful relationships • Opportunity to develop valuable administrative and customer service skills

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