Customer Onboarding Manager

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $92k - $98k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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Mews

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🛍️ eCommerce

🏨 Hospitality

B2B • eCommerce • Hospitality

Mews is a cloud-based hospitality management platform that enables hotels and property managers to optimize their operations and enhance guest experiences. It offers solutions such as reservations management, front desk operations, digital guest services, and integrated payments. With its innovative technology, Mews empowers modern hospitality businesses to streamline processes, maximize revenue, and provide remarkable experiences for guests.

📋 Description

• Own the customer relationship from handover to go-live • Guide hotels through setup, training and rollout • Run several mid-market and enterprise implementations simultaneously • Manage phased rollouts across multiple properties or regions • Configure the product for each customer • Diagnose integration issues and advise on setup decisions • Identify configuration, data and timeline risks early • Train customer stakeholders and drive adoption through go-live • Keep Sales, Support and RevOps aligned • Use AI to draft documentation, prepare customer sessions and maintain project tracking • Review AI-generated material for accuracy before sharing it • Share effective practices with the team

🎯 Requirements

• 3 to 5 years in SaaS onboarding, implementation or customer-facing technical roles • Experience managing concurrent mid-market or enterprise implementations, including phased rollouts across multiple properties or regions • Deep SaaS product knowledge, including configuring complex products, diagnosing integration issues and advising customers on setup decisions • Strong communication and training skills for diverse customer stakeholders • Stakeholder management across customers, Sales, Support and RevOps • Structured project management across several projects at once • AI Fluency Level 2, including critically evaluating AI output before sharing it • Hospitality technology or adjacent-sector experience is nice to have • Multilingual ability is nice to have • Experience with onboarding playbooks, SOPs, team knowledge bases or AI tools is nice to have

🏖️ Benefits

• Unlimited paid holiday • Participation in company share program • Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) • Annual Learning budget of €300, with more for high performers • Monthly "EDGE" time for personal development • Work from anywhere policy with flexibility to work abroad for a few weeks each year • Relocation options, available after one year • Flexible, hybrid working options • Home office setup budget • Monthly work-from-home allowance • Claude tokens • Local benefits varying by location, including healthcare and retirement plans, team events, socials and other perks

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