Customer Value Manager

🔥 11 minutes ago

⛰️ Colorado, Illinois, +2 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $84k - $126k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Mimecast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

🔐 Security

Cybersecurity • Security

Mimecast is a cybersecurity company focused on transforming security to protect against relentless threats. With over 2,500 employees, they are dedicated to not only defending against today's threats but also anticipating and safeguarding against future ones. Mimecast prioritizes privacy and optimal user experience, operating globally across various locations including the United States, United Kingdom, Australia, and more. The company offers a dynamic work environment with a commitment to excellence and continuous improvement in security services.

📋 Description

• Own platform adoption, activation, utilization, configuration health, and optimization across Mimecast’s product portfolio, including Email Threat Protection, Human Risk Management, Incydr (Code42), and DMARC Analyzer • Advance customers’ Human Risk Management maturity by connecting behavior and attack-exposure data to Mimecast’s HRM framework and recommending targeted awareness-training outcomes • Own technical and value health across the portfolio, tracking adoption depth, feature utilization, deployment completeness, customer satisfaction signals, and renewal risk • Quantify and communicate proof of value through adoption metrics, threat-block summaries, HRM progression, and deployment health • Prepare technical briefings and lead the value and technical narrative in Business Reviews, on-site EBRs, and executive meetings • Build trusted relationships with technical and executive stakeholders and translate security architecture into business value • Represent the voice of the customer to Product Management • Partner with Account and Renewals Managers to identify churn risk at least 90 days before renewal, lead technical recovery plans, document competitive threats, and support retention and expansion outcomes • Identify expansion signals and provide the Account Manager with technical context and timing rationale • Represent customer context during critical technical escalations, coordinate with Support Engineering, and keep customers and pod partners informed through resolution • Support the Executive Sponsor Program by identifying suitable accounts, facilitating introductions, coordinating sponsor cadence calls, and briefing Mimecast sponsors • Use customer data, health signals, AI-guided insights, and next-best-action recommendations to prioritize work and deliver evidence-based value conversations at scale

🎯 Requirements

• Demonstrated success managing a portfolio of mid-market or enterprise accounts with the autonomy and judgment expected of an experienced customer-facing professional, ideally within a security-focused SaaS organization • Working knowledge of email security architecture, including Secure Email Gateways, Microsoft 365 Defender, DMARC, DKIM, SPF, email routing, and hybrid mail flow • Familiarity with identity and access management concepts such as Okta, Azure AD, SSO, and SAML, along with how email security integrates into SOC and SIEM/SOAR workflows • Experience engaging technical administrators, CISOs, C-level executives, and legal and compliance teams • Experience working alongside Account Managers or Account Executives in a named-account model • Proficiency in customer health scoring, risk management, playbook execution, and Salesforce account activity and opportunity visibility • Customer-centric and empathetic approach, technical curiosity, proactive ownership, resilience, analytical thinking, adaptability, and ability to influence without direct authority • Excellent written and verbal communication skills • Ability to travel up to 25% • Direct experience with Mimecast, Abnormal, Proofpoint, Microsoft Defender for Office 365, or comparable email security or Human Risk Management platforms is preferred • Security or vendor certifications such as CompTIA Security+, CISSP Associate or full certification, CEH, or credentials aligned with email or cloud security are preferred • Familiarity with FINRA, HIPAA, FCA, GDPR, ISO 27001, and SOC 2; ability to interpret API logs, review connector health, and diagnose integration issues without first-level escalation is preferred

🏖️ Benefits

• Benefits • Incentive plans • Additional benefits in accordance with company policy and local regulations