Senior Manager, Global Pre Sales Engineering Operations

🔥 0 minutes ago

🐊 Florida, Massachusetts – Remote

🐊 Florida – Remote 🍂 Massachusetts – Remote

💵 $132k - $198k / year

⏰ Full Time

🟠 Senior

🔍 Pre-sales Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Mimecast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

🔐 Security

Cybersecurity • Security

Mimecast is a cybersecurity company focused on transforming security to protect against relentless threats. With over 2,500 employees, they are dedicated to not only defending against today's threats but also anticipating and safeguarding against future ones. Mimecast prioritizes privacy and optimal user experience, operating globally across various locations including the United States, United Kingdom, Australia, and more. The company offers a dynamic work environment with a commitment to excellence and continuous improvement in security services.

📋 Description

• Define and maintain a standardized global operating model for pre-sales engineering, including POV/POC intake, qualification, execution, and close-out across regions • Partner with regional Sales Engineering leaders to identify and resolve coverage gaps, resourcing conflicts, process bottlenecks, and performance risks • Own and improve demo readiness, scheduling, access governance, and enablement infrastructure across Email Security, Engage, Incydr, and GRC with Product & Engineering • Design, implement, and monitor global Sales Engineering KPIs, including POV Tech Win Rate, Time-to-POV-Kickoff SLA, SE Certification Coverage, and POV Cycle Time • Lead monthly operational reviews with regional leaders and translate trends and risks into corrective actions and decision-ready reporting • Partner with Snowflake and Sales Operations to model Sales Engineering involvement across the deal cycle and improve tracking of POV starts, demo volume, and BDR-to-SE handoffs • Identify and roll out tooling and process improvements to increase Sales Engineer productivity and reduce administrative burden • Serve as operational liaison between Field Sales Engineering and Product & Engineering, translating roadmap and launch-tiering changes into enablement needs • Support certification tracking, Workday goal and approval workflows, headcount planning, capacity forecasting, org-chart maintenance, onboarding, and enablement programs • Maintain versioned, audit-ready documentation for Sales Engineering processes, POV governance, and certification standards in Confluence and Jira

🎯 Requirements

• Advanced experience leading pre-sales or Sales Engineering operations, revenue operations, or a related operational function within a technical, cybersecurity, SaaS, or enterprise technology environment • Demonstrated ability to build and run KPI programs, operational dashboards, and performance reporting for a distributed, multi-region organization • Strong analytical capability and hands-on proficiency with data and reporting platforms such as Snowflake, Salesforce, or equivalent tools • Experience influencing cross-functional stakeholders across Sales, Sales Engineering, Product & Engineering, and Sales Operations without direct authority • Practical knowledge of pre-sales methodologies, including POV/POC frameworks and demo environment operations in a cybersecurity or SaaS context • Track record of process standardization, continuous improvement, and adoption in a dynamic, high-growth environment • Excellent written and verbal communication skills, including experience creating executive-level reporting and briefings • Working knowledge of Workday, Confluence, and Jira—or comparable systems—for goal tracking, documentation, and workflow governance • Cultural awareness and experience working effectively across multiple regions, languages, and time zones • Familiarity with AI tools, such as Claude, to support day-to-day work • Bachelor's degree in Business, Engineering, or a related field

🏖️ Benefits

• Benefits provided in accordance with company policy and local regulations • Potential eligibility for incentive plans • Reasonable adjustments or accommodations during the interview process • Equal opportunity and affirmative action employment