Miratech
501 - 1000 employees
Founded 1989
🤝 B2B
💼 Consulting
☁️ SaaS
💰 Private Equity Round on 2022-04
B2B • Consulting • SaaS
Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.
Senior Routing Engine Developer – CX Platform
🕒 October 13
Where this job comes from
Posted on Miratech's careers page, not through a job board
First seen by Remote Rocketship October 13
Still open on Miratech's site. Checked 1 hour ago.
Miratech
501 - 1000 employees
Founded 1989
🤝 B2B
💼 Consulting
☁️ SaaS
💰 Private Equity Round on 2022-04
B2B • Consulting • SaaS
Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.
📋 Description
• Design and develop enterprise-scale routing engines for real-time distribution of voice and digital interactions • Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules • Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads • Design and maintain APIs for routing configuration, administration, monitoring, and integrations • Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance • Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms • Develop Java and Spring Boot services, APIs, integration components, and reference implementations • Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps • Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability • Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions • Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance • Collaborate with CX domain experts to translate operational requirements into routing capabilities
🎯 Requirements
• 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications • Expert-level hands-on experience with Java, Spring Boot, distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering • Experience developing routing logic for contact center, communications, or customer engagement platforms • Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing • Experience building high-throughput, low-latency transaction processing systems • Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering • Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design • Hands-on experience with contact center or CX platforms and operational concepts behind customer routing and engagement • Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops
🏖️ Benefits
• Health insurance • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Collaboration on impactful projects for top global clients • Inclusive and supportive work environment • Regular team-building company social events
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