Senior Deal Desk Manager

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Mitek Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🤖 Artificial Intelligence

📋 Compliance

🔐 Security

Artificial Intelligence • Compliance • Security

Mitek Systems is a leading provider of identity verification and biometric authentication solutions, serving a wide array of industries. It specializes in technologies such as mobile capture, biometric authentication, and fraud detection, offering AI-driven solutions to enhance compliance, security, and customer onboarding processes. Mitek Systems is renowned for its pioneering Mobile Deposit technology and its 4-dimensional biometric authentication, which includes face and voice liveness detection. The company focuses on protecting against financial fraud and ensuring compliance with regulatory standards, helping businesses to build customer trust through secure and seamless user experiences.

📋 Description

• Own the Deal Desk operating model from request intake through commercial review, approval, contracting and handoff, with clear service levels, decision rights and escalation paths • Act as a strategic partner to Sales on complex and non-standard deals • Lead cross-functional deal reviews with Sales, Finance, Legal, Revenue Accounting, Product and Customer Success • Evaluate pricing, discounts, contract duration, payment structure, product configuration, commercial terms and implementation requirements • Provide timely guidance to sellers on options, trade-offs, approvals and path to close • Own the quality and completeness of deal submissions, approval records, decision rationale and downstream handoffs • Build data models connecting discounting, deal structure, product mix, payment terms, attainment, pipeline coverage, win rate, deal size and sales cycle to revenue, margin and cash outcomes • Assess economic impact of proposed deals and exceptions • Analyse discount requests, approval outcomes, exception rates, cycle times and loss reasons • Develop scenario and sensitivity models for pricing, approval-policy and deal-structure changes • Create trusted Deal Desk reporting with metric definitions, source-of-truth logic and data-quality controls • Design and maintain approval matrices and commercial guardrails • Maintain a commercial playbook for standard and non-standard requests • Partner with Legal and Revenue Accounting on pre-approved language and review routing • Monitor policy effectiveness and recommend changes • Maintain controls, documentation and audit trails • Govern product catalogues, pricebooks, pricing rules, discount schedules, approval workflows, quote templates and order-form processes • Administer and optimise DealHub or equivalent CPQ platform • Maintain Salesforce opportunity, product, pricebook, quote and contract data-model knowledge • Translate commercial requirements into system configuration, integrations and controls across Salesforce, CPQ, contracting and finance tools • Own requirements gathering, testing, release readiness, documentation, enablement, adoption monitoring and post-launch measurement • Automate Deal Desk and commission activities, including validation, triage, approval routing, exception detection, document generation and reporting • Apply AI with testing, human oversight, security and measurable business outcomes • Establish operating metrics for approval turnaround, exception rate, discount leakage, deal-cycle impact, payment accuracy, dispute volume and stakeholder experience • Lead cross-functional improvement initiatives from diagnosis through implementation

🎯 Requirements

• 4+ years of experience in Deal Desk, Commercial Operations, Revenue Operations, Sales Operations or an equivalent commercial role in a B2B technology or SaaS environment • AI fluency – the desired candidate uses AI natively in their day-to-day to optimize how the work • Substantial hands-on experience reviewing and structuring complex or non-standard deals, including pricing, discounts, products, contract duration, payment structures and commercial terms • Strong commercial and economic judgement, with an understanding of recurring-revenue mechanics, unit economics, profitability, cash flow, customer lifetime value and commercial precedent • Advanced analytical and financial-modelling capability, with the ability to connect deal activity and seller behaviour to revenue, margin, cost and operating outcomes • Working knowledge of product catalogues, pricebooks, CPQ software, approval matrices, quoting, contracting and order-form processes • Strong Salesforce proficiency, particularly across opportunities, products, pricebooks, quotes, contracts, reporting, automation and data-quality governance • Experience administering or optimising a CPQ or Deal Desk platform such as DealHub, Salesforce CPQ or an equivalent solution • Experience working across Sales, Finance, Legal and Revenue Accounting to reach clear, defensible commercial decisions under time pressure • Strong stakeholder management, structured problem solving, process design, testing, documentation and change-management skills

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