Care Partner Representative III

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare • Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Interact daily with customers and team members via phone, mail, email, or in person to establish and maintain positive working relationships • Handle alarms and inbound phone calls according to standard operating procedures • Monitor medical alerts, secondary alarms, and inbound calls • Receive emergency and non-emergency police, fire, ambulance, information, and after-hours calls • Determine response requirements and priorities, and dispatch responses according to established procedures • Make outbound calls to customers, emergency contacts, and Police/Fire/EMS regarding alarm activities • Answer customer questions using scripted and non-scripted responses • Verify demographics and enter customer information into the computer • Record details of calls, dispatches, and messages • Troubleshoot alarm systems and report malfunctions for maintenance • Relay information and messages to appropriate agencies, departments, and individuals • Maintain security of highly sensitive materials • Refer customer complaints to appropriate personnel • Maintain project productivity and quality goals • Participate in other projects or duties as assigned

🎯 Requirements

• High School Diploma or GED required • Zero (0) plus years of related experience • Equivalent combination of education and/or experience accepted • Ability to work flexible hours and overtime when needed • Ability to work independently and with teams • Proficient in Word, Excel, Outlook, and PowerPoint • Excellent oral and written communication skills • Proficient in managing multiple tasks at the same time • Ability to complete new hire training and pass all required compliance testing • Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post-Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)