Provider Relations Manager I

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🔥 0 minutes ago

🦬 Montana – Remote

🦬 Montana – Remote

💵 $52.9k - $76.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare • Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Serve as a key relationship manager for transportation providers within an assigned market. • Build and maintain productive provider relationships at the local and regional level. • Represent the company in meetings with provider partners to manage performance and identify mutual solutions. • Make decisions related to provider relationships and day-to-day operational needs. • Manage transportation execution across all modes for the assigned area. • Monitor provider performance against key metrics, including safety, on-time delivery/pickup, reroutes, compliance, trip acceptance, on-time to pick/depart, on-time to destination, digital compliance, and complaints. • Identify opportunities for improvement through ongoing provider communication and data review. • Use information across multiple systems to identify root causes and take action to resolve issues within the network. • Partner with Operations leadership to reduce reroutes, missed trips, provider complaints, and member abrasion. • Conduct training sessions for providers and departmental staff on policies, procedures, processes, portals, and system changes. • Escalate issues that require input from cross-functional teams or senior leadership. • Support safety and compliance to help ensure a safe work environment for all. • Participate in special projects and other duties as assigned.

🎯 Requirements

• Bachelor’s degree required, or equivalent combination of education and experience. • Zero (0) plus years of experience. • Strong verbal and written communication skills with the ability to clearly convey information, negotiate, and resolve conflict. • Strong interpersonal skills with the ability to work effectively with stakeholders at varying levels. • Strong problem-solving and decision-making skills. • Customer service mindset and the ability to create a positive experience. • Proficiency in Microsoft Office products, including Word, Excel, Access, and Outlook. • Familiarity with non-emergency transportation brokerage is a plus. • Knowledge of proprietary software or the ability to learn new systems quickly.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post-Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)