Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Serve as the primary contact and strategic consultant for assigned accounts • Proactively assess customer needs and recommend ModMed solutions to improve efficiency and outcomes • Manage escalations impacting customer satisfaction, adoption, and retention • Identify upsell opportunities and influence customer decision-making • Execute and support key Customer Success milestones and processes, including EMA to EMA conversions, DDFE, and license swaps • Create or revise SOPs and share knowledge with the team to improve operational excellence • Collaborate with internal teams and ensure timely follow-up on customer issues and projects • Manage a rotating book of business as an experienced, consultative professional • Serve as the primary relationship owner between customers and internal stakeholders

🎯 Requirements

• Bachelor's Degree, preferred • 2-3 years of relevant work experience • Intermediate understanding of medical practice workflows • Advanced product knowledge • Proficient in Salesforce, ChurnZero (advanced), PowerBI, and Google Drive • Ability to consult on gaps in EMA/PM workflows and answer advanced inquiries • Strong navigation of Qlik • Working knowledge of JIRA • Deep understanding of the customer lifecycle and success SOPs • Strong and professional presence • Excellent communication, teamwork, detailed-orientated and organized • Creative, resourceful, and adaptable to changing priorities • Critical thinker and confident problem solver • Self-motivated and driven to deliver results

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits • Company Health Savings Account contribution • 401(k) matching contribution of 50% of employee contributions deferred on up to 6% of compensation; matching contributions vest after one year • Generous Paid Time Off • Paid Parental Leave programs • Company-paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities • Dog-friendly headquarters • Weekly catered breakfast and lunch • Treadmill workstations • Zen and wellness rooms