Director, Account Management

🔥 8 minutes ago

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Momentive Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤝 Non-profit

B2B • Non-profit • Software

Momentive Software is a provider of a comprehensive suite of software solutions tailored for nonprofits and associations. The company aims to streamline operations, enhance member and donor engagement, and drive impactful results for mission-driven organizations. Their offerings include tools for association management, fundraising, event management, learning management, and data analytics, allowing organizations to efficiently manage their financials and foster deeper community connections.

📋 Description

• Build the Account Management team from the ground up, including team structure, territories, hiring plan, recruitment, and onboarding • Define the Account Manager role, core duties, quotas, compensation recommendations, and success metrics • Manage a portfolio of existing clients as the main point of contact after the sale • Own renewals, retention, and expansion revenue across assigned accounts • Identify and close cross-sell and upsell opportunities across the product portfolio • Run regular account reviews to track goals, surface risks, and demonstrate delivered value • Partner with Customer Success and Support to provide a connected client experience • Maintain Salesforce and related systems with account plans, pipeline, and renewal dates • Track and report net revenue retention, renewal rate, and expansion targets • Coach and develop Account Managers through pipeline reviews, call shadowing, and account planning • Own forecasts for retention, expansion, and renewal bookings; report monthly and quarterly to sales leadership • Collaborate with Sales, Customer Success, Product, Marketing, and Professional Services • Build playbooks, templates, account plans, QBR decks, renewal scripts, and enablement materials • Represent client feedback in product and roadmap discussions • Monitor the association and nonprofit technology landscape and competitive dynamics

🎯 Requirements

• 8+ years of B2B SaaS sales or account management experience • At least 3 years leading a team • Track record of building a function, program, or team from scratch • Direct experience owning retention and expansion revenue against net revenue retention targets • Experience hiring, onboarding, and coaching account management or sales talent • Comfort operating in a private equity-backed environment with clear, near-term performance expectations • Experience working with executive-level client stakeholders and navigating multi-threaded accounts • Familiarity with the association, nonprofit, or membership technology space is a plus • Salesforce or comparable CRM experience for forecasting, pipeline, and account management • Experience with Gong, Salesloft, or equivalent sales engagement and conversation intelligence tools • Microsoft Office 365 proficiency, including Excel for reporting and quota modeling • Strong people leadership and accountability skills • Ability to build structure and process where none exists • Clear, direct communication across sales, customer success, product, and finance • Strategic thinking combined with attention to individual account details • Strong financial and business acumen connecting account activity to revenue impact • Willingness to travel up to 25% • Eligibility to work in the United States without sponsorship • Minimum age of 18

🏖️ Benefits

• Medical, Dental & Vision Benefits • 401(k) Savings Plan with Company Match • Flexible Planned Paid Time Off • Generous Sick Leave • Inclusive & Welcoming Environment • Purpose-Driven Culture • Work-Life Balance • Commitment to Community Involvement • Employer-Paid Parental Leave • Employer-Paid Short-Term Disability • Remote Work Flexibility