Customer Success Manager

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Momentus Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Momentus Technologies is a company that provides a cloud-based event and venue management software platform designed for convention centers, corporate and university campuses, stadiums and arenas, performing arts centers, conference centers, and other specialized venues. Their product suite (Momentus Enterprise, Momentus Elite, Momentus WeTrack) centralizes booking, scheduling, operations, resource and risk/incident management, CRM, payments, and analytics to help venues increase bookings, streamline operations, improve revenue, and deliver safe, efficient events. The platform targets mid-to-large organizations and emphasizes real-time coordination across departments, reporting, and scalability.

📋 Description

• Align on strategic goals and establish mutual success plans • Facilitate smooth post-implementation transitions and ensure KPIs remain relevant • Build customer relationships through regular check-ins and account-health monitoring • Engage senior stakeholders and executive sponsors when appropriate • Develop expertise in Momentus solutions and deliver best practices, insights, and ROI-focused guidance • Highlight benefits of new features and product updates • Stay current with product innovation, emerging technologies, and AI-driven capabilities • Identify upsell and cross-sell opportunities • Collaborate with teams to drive renewals, manage challenges, and increase retention • Communicate complex ideas effectively and provide regular updates • Cultivate customer advocates for testimonials, case studies, and referrals • Streamline customer feedback for internal teams • Leverage data and analytics to track goals and make data-driven recommendations • Encourage use of self-service resources such as knowledge bases • Attend customer onsite visits, company meetings, and team events as needed

🎯 Requirements

• Previous experience using the Momentus Elite platform highly preferred • 2–3 years in a B2B SaaS environment supporting customer success • Strong communication and interpersonal skills • Ability to understand technical concepts and explain them to non-technical audiences • Ability to adapt to evolving products, technologies, and customer requirements • Problem-solving and conflict resolution skills • Familiarity with customer success tools such as Gainsight and Salesforce • Experience using AI tools such as Microsoft Copilot, Claude, ChatGPT, Hook, or similar solutions highly regarded • Results-driven focus on customer satisfaction and retention • Events industry experience is a plus • Experience working with enterprise software platforms or similar software platforms will be considered • Ability to travel 3–5 times a year for team events and customer engagement • Must reside in an eligible U.S. state; candidates residing in California or other states with active pay transparency laws will not be considered

🏖️ Benefits

• Periodic travel to customer onsite visits, company meetings, and team events • Opportunity to work with AI-powered productivity tools • Equal opportunity and accessibility support • Reasonable accommodations during recruitment and on the job

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