Customer Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Momentus Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Momentus Technologies is a company that provides a cloud-based event and venue management software platform designed for convention centers, corporate and university campuses, stadiums and arenas, performing arts centers, conference centers, and other specialized venues. Their product suite (Momentus Enterprise, Momentus Elite, Momentus WeTrack) centralizes booking, scheduling, operations, resource and risk/incident management, CRM, payments, and analytics to help venues increase bookings, streamline operations, improve revenue, and deliver safe, efficient events. The platform targets mid-to-large organizations and emphasizes real-time coordination across departments, reporting, and scalability.

📋 Description

• Assist clients with technical support through support emails, phone calls, and online training meetings • Assist with software testing and setup of new accounts • Conduct online support and training • Gather feedback for the product team • Provide technical support to clients and other customer support team members • Become an expert user of the software and stay current with new features and enhancements • Work with customers and the development team to resolve software errors • Test new or improved functionality and bug fixes before general release • Escalate unresolved customer support requests to a Senior Support Specialist • Provide user training on specific features or modules • Maintain and oversee file server cleanup and maintenance • Build local Momentus sites for testing • Serve as a trusted resource for key accounts • Educate and develop existing customer accounts • Demonstrate new features and unique use cases • Handle internal support requests, including demo configuration and support, document preparation, customer notifications, and NetSuite support

🎯 Requirements

• 2+ years of customer service experience, ideally in a high-growth SaaS company • Excellent phone and email communication • Proficient in Microsoft Suite (Word, Excel, etc.) • Experience with report-writing tools and relational databases such as DevExpress, Crystal Reports, SQL, or MS Access is preferred • Availability for on-call support over the weekend a few times a year • Venue/event industry experience is preferred • Empathetic and patient when assisting and educating others on complex topics • Detail-oriented and committed to excellent work • Team player • Willingness to communicate about goals, expectations, tasks, and feedback • Proficiency with SQL databases, data analytics, and reports; systems such as MS Access, DevExpress, Excel, or Crystal Reports • Must reside in an eligible U.S. state that does not currently mandate salary disclosure in job postings; candidates in California or other states with active pay transparency laws will not be considered

🏖️ Benefits

• Fully remote work arrangement • Equal opportunity workplace • Reasonable accommodations during recruitment and on the job • Accessibility support for individuals with disabilities