Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motive

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🛍️ eCommerce

🚘 Automotive

☁️ SaaS

💰 $806k Seed Round on 2022-11

eCommerce • Automotive • SaaS

Motive is a provider of streamlined, high-performing dealer websites designed to enhance customer experience in the automotive industry. With a user-friendly interface, it allows dealers of various sizes to easily manage and scale their online presence. Motive offers integrated conversion tools and a vehicle discovery experience, making it a valuable solution for automotive dealerships looking to improve their digital operations.

📋 Description

• Serve as a frontline point of contact for dealership customers • Provide responsive customer support via email, phone, and Slack • Collaborate with teammates to manage a shared queue of incoming customer requests • Own cases from initial investigation through resolution • Document case details, next steps, and customer expectations • Assist dealership customers with adjusting webpage elements, updating data files, and installing and troubleshooting integrations • Use AI technologies to investigate issues involving data flows, databases, APIs, and third-party integrations • Translate customer feedback and reported issues into feature requests and defect reports for Product and Engineering teams • Maintain and evolve support resources and documentation • Participate as part of a small, focused team

🎯 Requirements

• 2+ years of experience in customer support, technical support, or a similar customer-facing role within a fast-paced environment, software startup, or SaaS organization • Strong technical aptitude and ability to investigate problems across multiple connected systems • Customer-first approach to problem-solving with sound technical judgment • Highly organized, self-motivated, and detail-oriented, with strong follow-through • Familiarity with customer support software and tools such as Pylon, Zendesk, or similar • Positive attitude and willingness to learn and adapt • Availability to work 9:00 am–5:00 pm Pacific time, Monday through Friday • Must be a resident of the United States • Preferred: familiarity with GA4, tag managers, advertising pixels, and conversion tracking • Preferred: experience writing or modifying custom front-end scripts and styles using JavaScript, CSS, or similar web technologies • Preferred: experience with automotive dealerships, vehicle inventory, inventory feeds, or automotive technology systems

🏖️ Benefits

• Motive contributes 100% of the cost of employees' health, dental, and vision insurance premiums • Motive covers 50% of dependents' insurance premiums • Remote work or in-person work in Oklahoma City • Fully distributed team across the US