Customer Support Technician I

🔥 1 minute ago

🏈 Alabama, Florida, +3 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels • Troubleshoot and resolve technical issues for the Flex Computer Aided Dispatch solution across hardware, software, operating systems, network connectivity, and applications • Configure, deploy, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripherals • Install, configure, and provide ongoing support for software applications • Assist with network diagnostics and resolve basic network and connectivity issues • Create and maintain knowledge base documentation for common issues, troubleshooting processes, and resolutions • Escalate complex technical issues to higher-level support teams or subject matter experts • Follow up with end-users to ensure issues are fully resolved • Adhere to ITIL or other relevant IT service management best practices • Maintain flexibility for shift work and on-call rotations • Provide post-sales customer support for Motorola Solutions' MSI Flex Computer Aided Dispatch solution in Windows and Linux environments • Support other MSI products as required

🎯 Requirements

• Proven hands-on experience in a dedicated technical support role • Strong knowledge of Windows and/or Linux operating systems • Experience with troubleshooting both hardware and software • Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP) • Experience supporting mobile devices (iOS, Android) • Excellent problem-solving and troubleshooting capabilities • Strong verbal and written communication and interpersonal skills • Ability to work effectively both independently and within a team environment • Ability to manage and prioritize multiple tasks simultaneously • Demonstrated commitment to customer service excellence • High School Diploma • 2+ years of experience in Technical Support • Ability to obtain background clearance as required by government customers • Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available • Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) preferred • Experience utilizing help desk ticketing systems (e.g., Zendesk, ServiceNow, Jira) preferred • Familiarity with remote support tools preferred • Knowledge of the ITIL framework preferred • Experience with scripting languages (e.g., PowerShell, Python) preferred • Experience with major cloud platforms (e.g., AWS, Azure, Google Cloud) preferred • Fluent and experienced with AI-enhanced productivity tools preferred • Under 10% travel required

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave