Senior Field Engineer – ECH SME

🔥 0 minutes ago

🌽 Illinois, Iowa, +3 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote

💵 $90k - $100k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Perform system configuration for supported and assigned Emergency Call Handling solutions, including hybrid cloud and SaaS-based applications • Perform site verification testing before cutting sites into production • Configure and troubleshoot connectivity between local site infrastructure and cloud-hosted application environments • Support customers and channel partners during production deployment • Document solution changes, including cloud tenant configurations and API integrations • Ensure installation and quality issues are resolved efficiently • Participate in developing and approving Methods of Procedure for cloud migrations and system upgrades • Participate in pre-contract oral presentations and customer negotiations as required • Maintain subject matter expertise in emerging cloud-native public safety technologies • Report to the ECH Field Engineer Manager • Be accountable for on-site configuration, testing, cut, and post-cut support for on-premise and cloud-hosted ECH solutions

🎯 Requirements

• High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology • Must have 5+ years of experience working in an Engineering or Technical environment • 3+ years of experience in the deployment or Integration of complex IP products and systems • CompTIA Network+ AND Security+ • Experience with cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory) • Experience with server virtualization, database servers, server and workstation operating systems, Linux, network switches, firewalls, and routers • Telephony knowledge related to analog lines and PRI, including troubleshooting and physical configuration/termination • Familiarity with ACD call routing and provisioning • Familiarity with SIP interfaces and call flow ladders for troubleshooting and SBC provisioning • Basic Active Directory knowledge pertaining to account segregation and role assignments • Ability to operate independently and self-manage time based on objectives and goals • Must possess or be eligible for a US passport for international travel up to 75% • Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available • Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred • Relevant cloud certifications preferred/are a plus • Candidate ideally should be familiar with virtual machine deployments and hosted systems, ESXI/KVM RedHat • Candidate ideally should be familiar with Cisco switch configurations

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan