Payor-Partner Program Specialist

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

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Noble Health Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

📦 Logistics

🏭 Manufacturing

Food & Beverage • Logistics • Manufacturing

Noble Health Services is a healthcare provider dedicated to offering a range of medical services and support to its patients. With a focus on quality care and patient satisfaction, Noble Health aims to deliver essential health services that enhance the overall well-being of the communities it serves.

📋 Description

• Provide direct support and serve as the primary point of contact for patients of designated third-party payers • Follow customized patient support service models and programs • Serve as a subject matter expert on selected payer partner programs and assist with patient triage and handling • Assist with process improvement and investigate patient needs using partner CRMs • Receive and handle triaged patient calls from the general call center • Select accurate billing and shipping methods for incoming patient orders and arrange deliveries • Provide customer service coverage and direct incoming calls to appropriate staff • Document patient-reported information in TherigySTM • Document and report information through McKesson EnterpriseRX • Document and research plan-specific information in partner CRM/tools • Resolve customer service and payment-related issues to ensure member satisfaction • Maintain reasonable production levels as determined by the supervisor • Assist in orienting and training new employees • Complete mandatory and regulatory training programs • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED required • Broad knowledge of medications, physician orders, and pharmacy systems • Effective communication skills • Outstanding customer service skills • Excellent organization skills • Ability to multitask and prioritize • Excellent computer and keyboarding skills • Past experience in a customer service-related field • Preferred: 12 months of experience in a call center environment • Preferred: 24 months of experience as a pharmacy technician • Pharmacy technician or related certification preferred

🏖️ Benefits

• Assistance with orienting and training employees • Mandatory and regulatory training programs • Opportunity to participate in process improvement initiatives