Staff Engineer, ServiceNow – AI Ops & Event Management

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nagarro

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Nagarro is a global leader in digital engineering and technology consulting. The company helps clients become innovative, digital-first businesses by leveraging technology to drive business breakthroughs. Known for its entrepreneurial agility and CARING mindset, Nagarro offers a wide range of services, including digital engineering, intelligent enterprise solutions, and experience and design services. With over 17,900 employees across 37 countries, Nagarro collaborates with industry leaders to accelerate digitalization and technology-led innovation.

📋 Description

• Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions following ServiceNow best practices • Configure and optimize ServiceNow AIOps capabilities for business-critical applications and infrastructure • Implement Event Management solutions, including alert ingestion, alert correlation, and noise reduction • Develop and maintain integrations between ServiceNow and enterprise monitoring tools • Build and enhance platform capabilities using JavaScript, Glide APIs, Flow Designer, and Integration Hub • Collaborate with stakeholders to gather requirements and design effective ITOM solutions • Configure and customize ServiceNow applications to meet business needs • Perform integration testing and ensure high-quality solution delivery • Troubleshoot and resolve application, integration, and platform-related issues • Support platform upgrades, deployments, and continuous improvement initiatives • Ensure adherence to ServiceNow development standards, governance, and security best practices • Participate in design reviews, code reviews, and provide technical recommendations

🎯 Requirements

• 5.5+ years of experience • Strong experience in ServiceNow AIOps, Event Management, and ITOM • Hands-on experience designing, implementing, and maintaining ServiceNow AIOps solutions • Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes • Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications • Hands-on experience with ServiceNow Event Management and alert correlation capabilities • Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, or similar platforms • Strong understanding of IT Operations Management (ITOM) processes and best practices • Experience with REST and SOAP APIs for integrations • Ability to translate business requirements into scalable technical solutions • Strong analytical, troubleshooting, and problem-solving skills • Excellent communication and stakeholder management skills • Bachelor's degree in Computer Science, Engineering, or a related field • Bachelor's or master's degree in computer science, Information Technology, or a related field • ServiceNow certifications in ITOM, Event Management, or AIOps are an added advantage

🏖️ Benefits

• Employees can work remotely