Site Reliability Engineering Manager

Job not on LinkedIn

🔥 3 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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NationsBenefits

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2022-04

Healthcare • Consulting • Logistics

NationsBenefits is a leading healthcare technology company that specializes in providing financial technology solutions and supplemental benefits management. The company offers a variety of services, including hearing care through NationsHearing, health and wellness products via NationsOTC, and meal delivery through NationsMarket. NationsBenefits also provides specialized services like emergency assistance, healthcare transportation, and personalized health guidance using artificial intelligence. Their proprietary platforms, including Benefits Pro™, facilitate member support, benefit configuration, and e-commerce transactions. NationsBenefits focuses on improving member outcomes, closing care gaps, and enhancing satisfaction through advanced analytics and custom programs.

📋 Description

• Lead, mentor, and develop a US-based team of Site Reliability Engineers • Conduct regular 1:1s, performance reviews, and career development discussions • Own hiring, onboarding, and retention efforts as the team scales • Foster a culture of ownership, blameless postmortems, and continuous improvement • Lead day-to-day production operations and ensure timely incident triage, resolution, and escalation • Serve as an escalation point and incident commander for major production incidents • Drive problem management and root cause analysis processes • Carry PagerDuty on-call escalation responsibilities for critical issues • Track and report operational KPIs, SLAs, and SLOs, including availability, MTTR, and incident trends • Improve system reliability, observability, and resilience using Datadog and related tooling • Drive automation, self-healing capabilities, and runbook maturity • Partner with Development, DevOps, DevSecOps, and Engineering teams to embed reliability into the SDLC • Contribute hands-on to tooling, automation, and technical reviews as needed • Coordinate closely with SRE leadership in India to ensure seamless follow-the-sun coverage • Represent the US SRE organization in cross-functional planning and operational reviews • Communicate effectively with both technical and non-technical stakeholders • Maintain high-quality documentation for incidents, postmortems, runbooks, and operational procedures • Ensure adherence to healthcare and fintech compliance standards, including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST

🎯 Requirements

• 5–8 years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering • 1–2+ years of experience leading, mentoring, or managing engineers • Demonstrated success operating in a player-coach leadership model • Strong hands-on experience with production incident management and escalation processes • Proficiency with Datadog or similar observability platforms • Hands-on experience with Kubernetes and Docker in production environments • Strong scripting or programming skills in PowerShell, Bash, Python, Java, or C# • Experience with Helm, CI/CD pipelines, and deployment automation • Working knowledge of ITIL processes and Agile methodologies • Experience working with SQL, MySQL, or NoSQL databases • Excellent communication and stakeholder management skills • Willingness to participate in PagerDuty on-call escalation and work within a global follow-the-sun operating model

🏖️ Benefits

• Competitive compensation and comprehensive benefits • Unlimited PTO • Fully remote work environment (US-based) • Opportunity to lead and grow a high-impact SRE organization • Exposure to modern cloud-native technologies and large-scale reliability challenges • Collaborative culture focused on innovation, learning, and continuous improvement • Meaningful work that directly impacts healthcare technology and millions of members