Business Operations Manager

🕒 September 27

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 27 days.
• No salary listed.

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Navina

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Navina is a company focused on transforming primary care through an intelligible, actionable platform that enhances diagnosis and care. With a vision to simplify the chaos of patient data, Navina uses AI and machine learning to provide physicians with organized and comprehensible patient portraits. This innovative approach allows healthcare providers to assess complex cases quickly, aiming for optimum patient wellness and improved financial performance for providers and payers. As a partner of the American Academy of Family Physicians (AAFP) Innovation Lab, Navina is at the forefront of healthcare technology.

📋 Description

• Own and optimize end-to-end business processes across the sales and customer lifecycle, from lead to quote to close to renewal • Design and run sales and CS enablement programs, including onboarding, playbooks, and methodology adoption (e.g., MEDDPICC or similar frameworks) • Drive adoption of new GTM tools, including Gong, DealHub, and other systems, through rollout, training materials, workflows, usage monitoring, and troubleshooting • Build and maintain quoting workflows using DealHub, ensuring pricing, approvals, and contract terms move smoothly through the pipeline • Define, track, and report on core business KPIs, including MQL, SQL, ARR, NDR, and conversion rates • Build recurring and ad hoc reports and dashboards, and conduct analysis of pipeline health, rep performance, cohort trends, and funnel conversion • Act as a trusted partner and coach to sales and CS reps on new processes and tools • Identify inefficiencies in existing workflows and redesign them • Integrate AI tools such as Claude and ChatGPT into daily operational work • Collaborate with Sales, CS, Marketing, and the Salesforce/Gong admin team to align systems and processes

🎯 Requirements

• 6-8+ years in Business Operations, Sales Operations, or Revenue Operations (SaaS environment strongly preferred) • Experience with hyper growth pace as it relates to systems and methodologies adoption across the company • Proven experience managing complex, cross-functional business processes end-to-end • Strong analytical skills: comfortable working with data, building reports, and turning numbers into a clear narrative that supports business decisions • Strong background in sales and/or CS enablement: training, playbooks, methodology rollout • Track record driving adoption of new tools and systems across a sales/CS org, not just implementing them • Solid grasp of SaaS business fundamentals and KPIs (pipeline, forecasting, retention, velocity) • Hands-on experience building quotes/CPQ workflows in DealHub • Demonstrated fluency with AI tools in daily work (prompting, building workflows, using AI for analysis or documentation): this isn't optional, it's core to how this role operates • Strong Excel/Sheets skills; Salesforce experience a plus • Healthcare tech or healthcare SaaS experience a plus, not required • Highly motivated self-starter who takes ownership without needing close direction • Natural self-learner, energized by picking up new domains, tools, and processes quickly • Strong problem-solving instincts: able to break down ambiguous or messy situations into clear, actionable steps • Excellent interpersonal skills; comfortable working with reps, managers, and executives alike

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