Senior Customer Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟠 Senior

💰 Account Manager

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Support Comcast Business efforts to retain and grow the existing customer base • Act as a business partner to existing customers, driving increased telephone sales and revenue while enhancing customer satisfaction • Meet and exceed goals, including close ratios, revenue, and multi-product business solutions sales • Focus on customer growth and retention in the mid-market segment through advanced product upgrades and sales • Lead biannual account reviews with mid-market customers to assess ongoing business needs • Conduct regular reviews and process government accounts, including purchase and sales orders • Conduct regular digital interactions with SMB customers • Prepare sales documentation for advanced products and collaborate with Sales Engineering and Customer Project Management on solution design and implementation • Enter customer upgrades in real time through the billing system order-entry process • Test and provide feedback on new products, incentives, systems, and other sales-channel changes • Retain business customers by mining and growing accounts through solution-based telephone selling and account management • Make outbound calls to achieve sales quota metrics • Maintain regular, consistent, and punctual attendance • Perform other duties and responsibilities as assigned

🎯 Requirements

• Sales experience required • 2–5 years of relevant work experience • High school diploma or GED • Proficiency with Microsoft Suite • Proficiency with Microsoft Dynamics • Proficiency with Microsoft Teams • Proficiency with Salesforce • Proficiency with Microsoft Outlook • Knowledge of Comcast Business advanced business solutions • Knowledge of billing tools • Inbound and outbound call-center experience • Dedicated Internet sales experience • SD-WAN sales experience • Ability to work nights and weekends, variable schedules, and overtime as necessary • Regular, consistent, and punctual attendance

🏖️ Benefits

• Commission eligibility under the terms of an applicable plan • Potential for significant upside above targeted earnings for those who overachieve sales targets • Benefits for eligible employees • Personalized benefits options, expert guidance, and always-on tools supporting physical, financial, and emotional wellbeing