Area Manager – Northeast District

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🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $95.2k - $142.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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NCR Atleos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏦 Banking

💳 Fintech

🏢 Enterprise

Banking • Fintech • Enterprise

NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.

📋 Description

• Lead day-to-day field service operations across a designated geographic region • Ensure execution of company policies, procedures, service standards, and operational objectives • Drive operational excellence while maintaining focus on safety, quality, and customer satisfaction • Analyze operational trends and implement strategies to improve service delivery and business performance • Lead, coach, and develop Territory Managers responsible for field service technicians • Foster accountability, engagement, collaboration, and continuous improvement • Identify and develop future leaders through coaching, mentoring, and succession planning • Support performance management, talent development, and workforce planning • Serve as a senior operational partner for regional customers • Collaborate with Account Support and cross-functional teams to meet or exceed customer expectations • Resolve escalated customer issues and build relationships supporting retention and growth • Own regional operational performance, productivity, labor utilization, and cost management • Manage regional budgets and expenses to meet financial targets • Evaluate data, performance metrics, and market trends for strategic decision-making • Conduct field observations and operational reviews • Implement corrective actions and process enhancements • Lead regional projects and initiatives aligned with NCR Atleos objectives • Partner with Field Service Delivery Training teams on learning and development programs • Manage vendor relationships, monitor performance, and negotiate solutions • Ensure compliance with policies, quality standards, and safety regulations • Promote a proactive safety culture across service operations

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • 5+ years of leadership experience managing managers, supervisors, or large operational teams • Experience leading multi-site field service, operations, logistics, facilities, technical service, or service delivery organizations • Proven success managing operational performance through KPIs and performance metrics • Strong financial acumen with experience managing budgets and cost controls • Ability to influence, coach, and lead through multiple levels of management • Excellent communication, problem-solving, and relationship management skills • Strong proficiency with Microsoft Office and business reporting tools • MBA or Master's degree preferred • Experience leading large distributed service organizations of 100+ employees preferred • Background in field service, technology services, ATM services, banking technology, telecommunications, logistics, or related industries preferred • Project leadership and change management experience preferred • Ability to travel frequently throughout the assigned region • Offers of employment are conditional upon passage of applicable screening criteria

🏖️ Benefits

• Competitive compensation • Medical Insurance • Dental Insurance • Life Insurance • Vision Insurance • Short/Long Term Disability • Paid Vacation • 401k • Career growth opportunities • Opportunities to learn and make a real contribution