Senior Account Manager – G&A/SGO

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50k - $53k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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Nelnet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Nelnet is a diversified services company that provides a wide range of solutions including government services, consumer services, technology services, and federal student loan services. The company specializes in customer-centric services, operational optimization, and support, offering digital accessibility, custom development, data analytics, artificial intelligence, and information security. Nelnet also offers business process outsourcing, contact center and back-office processing, loan servicing, and education services. Furthermore, Nelnet is involved in financial management, payment technology, and renewable energy through tax equity funding and solar installations. Nelnet is committed to enhancing education, government service provision, and energy innovation, promoting community engagement and philanthropic efforts through partnerships.

📋 Description

• Provide consultative support during the sales process by assessing client needs and demonstrating the FACTS Grant & Aid system • Lead end-to-end implementation of the Grant & Aid solution for Scholarship Granting Organizations and related groups • Build and nurture client relationships through proactive outreach, organizational setup, hierarchy management, application configuration, formula reviews, training, retrospectives, and daily customer service • Guide clients in using awarding processes and specialized reporting • Manage awarding functions, supplemental document review, process documentation, training seminars, and specialized reports • Monitor evolving tax laws and state tax credit programs to support communications and training • Define, document, and maintain internal procedures and best practices for servicing clients • Serve as a Grant & Aid subject matter expert for internal teams • Collaborate across Sales, Product, IT Development, Operations, Verification, and User Experience teams • Manage escalated client issues through resolution plans, root cause analysis, and preventive strategies • Represent the FACTS Operations Team and act as a decision-maker in leadership’s absence • Manage and resolve functionality tickets through ADO • Support refresher sessions and group training initiatives

🎯 Requirements

• Bachelor’s degree in business or related field, or equivalent experience • Minimum of two years in a customer service or account management role preferred • Advanced proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis • Strong knowledge of Microsoft Office suite, including Word, PowerPoint, Outlook, and Co-Pilot • Experience with integrated AI tools to optimize workflows, data management, and client interactions • Extensive understanding of the FACTS Grant & Aid solution • Excellent interpersonal and communication skills • Strong teamwork abilities and ability to build positive colleague relationships • Effective presentation skills and ability to convey complex information clearly • Strong organizational, prioritization, and time management skills • Ability to manage multiple projects under pressure • Analytical and problem-solving skills • General computer literacy, including email, Internet research, and CRM platforms

🏖️ Benefits

• Medical, dental, and vision insurance • HSA and FSA • Generous earned time off • 401K/student loan repayment • Life insurance & AD&D insurance • Employee assistance program • Employee stock purchase program • Tuition reimbursement • Performance-based incentive pay • Short- and long-term disability • Robust wellness program