Customer Solution – Claims Associate

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🦌 Connecticut, New Jersey, +3 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote ⚔️ Virginia – Remote

💵 $45k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Nestle

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

🏭 Manufacturing

📦 Logistics

Food & Beverage • Manufacturing • Logistics

Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.

📋 Description

• Serve as the primary point of contact and advocate for customers • Capture incoming telephone and email demand and obtain information for error-free order creation • Create and categorize customer interactions and feedback, resolving or assigning them appropriately • Monitor open orders and ensure adherence to tasks and cadence • Resolve blocked orders with customers and cross-functional business partners • Optimize orders for logistical efficiency through payload maximization and order grouping or splitting • Contact customers regarding out-of-stock or stock allocation issues • Resolve issues preventing delivery note creation • Address transportation and warehousing issues affecting delivery • Capture, create, and register return requests • Assess return compliance and obtain Sales authorization when thresholds are exceeded • Validate returned products and documentation for credit/debit analysis • Coordinate destruction or donation of goods when physical return is not warranted • Verify refusal order reason codes and pricing before billing • Analyze refusal causes and propose mitigation actions • Collaborate with Billing to resolve customer-related billing issues • Collaborate with stakeholders and business partners to align processes with business and customer needs • Provide 360° order-status visibility to customers and internal teams • Apply root-cause reason codes according to global methodology • Identify, analyze, and initiate escalations based on escalation criteria

🎯 Requirements

• High school degree or GED required • Bachelor's degree preferred • 2+ years of experience in Supply Chain preferred, including Order Management, Distribution, Inventory Management, Transportation, or Demand & Supply Planning • Availability and flexibility to work different shifts based on customer geography/time zone or 7-day operations • Reliable internet service with direct modem access for Ethernet; Wi-Fi or hotspot is not allowed when working from home • Dedicated work area for customer calls and work equipment • Excellent written and verbal communication skills • Proven ability to analyze and interpret data • Well-organized, methodical approach and excellent decision-making skills • Strong creative problem-solving skills • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook • Ability to work in a fast-paced environment and manage multiple priorities • Ability to work independently with minimal supervision • Strong customer service mindset • Ability to develop trust and long-term relationships • Proactive approach to continuous process and service improvements • Strong result orientation • This position is not eligible for Visa Sponsorship

🏖️ Benefits

• Performance-based incentives • 401k with company match • Healthcare coverage • Broad range of other benefits • Dynamic career paths • Robust development opportunities • Opportunities to learn from talented colleagues around the globe • Benefits supporting physical, financial, and emotional wellbeing • Inclusive workplace • Reasonable accommodations during recruitment