Enterprise Team Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Net at Work

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Net at Work is a technology solutions provider that helps small and medium-sized businesses enhance their operations through transformative use of technology. They offer a wide range of services including ERP implementation, CRM solutions, IT managed services, cloud hosting, and strategic advisory services. Net at Work focuses on unlocking the power of next-generation technology to improve business efficiency, employee experience, and customer engagement. By aligning technology with business needs, they assist companies in various industries including Chemicals, Construction, Healthcare, and more, to optimize their performance and unleash their potential.

📋 Description

• Lead, manage, and hold accountable a team of service professionals for profitable, sustained, high-quality service delivery • Manage the business, technical, and people aspects of client engagements • Oversee service delivery quality, engagement work products, and deliverables • Develop and manage the customer experience for an assigned client group • Own project delivery and success, lead delivery teams, and ensure client satisfaction and retention • Identify, develop, and close service revenue opportunities with new clients • Manage deal structure to address client needs and preserve profitability • Support pre-sales efforts for existing clients • Stay current with ERP and client vertical-market industry trends • Maintain expert-level proficiency in Sage X3 and/or Sage 500 systems • Coach and manage consultants, utilization, work-life balance, time off, performance, and professional development • Conduct regular one-to-one meetings and quarterly/yearly conversations with team members • Plan career paths, coach consultants, and facilitate staffing and allocation • Monitor compliance with company policies, initiatives, processes, and methodology • Oversee service revenue, billable NB hours, and other KPIs • Manage client relationships and maintain frequent contact with client staff and senior executives • Ensure client experience and project deliverables meet or exceed expectations • Implement client communication and customer-satisfaction processes • Coordinate activities with Account Managers and Account Executives • Own project revenue and budgets; scope engagements and develop statements of work • Build senior client relationships, qualify projects, deliver presentations, and close new engagements • Identify opportunities outside current engagement scope and develop pricing strategies • Direct day-to-day execution of client projects to deliver quality work on time and on budget • Guide consulting teams to appropriate resources and report project status and business metrics • Approve timesheets and review invoices

🎯 Requirements

• Bachelor's degree in computer science, information technology, quality assurance, or equivalent, required • Advanced degree preferred • Consulting background with a record of delivering complex technical solutions within defined timeframes and budgets • Strong project management skills, including ability to prioritize work and meet deadlines • Strong business expertise and understanding of business needs • More than five years of experience working with technical applications, or equivalent, including strong knowledge of process methodologies • Successful track record of delivering agreed-upon business objectives and performance on key metrics • Experience in team management, scheduling, and budgets • Proficient in Microsoft Excel, Word, PowerPoint, and other Office 365 applications • Deep understanding of consulting, practice products, and relevant clients/partners' businesses • Knowledge of business drivers, financial analysis including ROI and TCO, and problem solving • Prior experience with pre-sales activity or account planning is desirable • Ability to translate customer/business requirements into business solutions and position them with customers • Understanding of, or capacity to learn, corporate financial practices and principles • May require customer approval for access to customer information, systems, and/or premises

🏖️ Benefits

• Bonus eligibility in accordance with the Company's plan • Medical, Dental, Vision • Accident, Critical Illness, and Hospital Indemnity • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts with company contribution • 401k with matching contribution • Legal Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually • 8 Paid Holidays per year, including 1 floating holiday