Salesforce Consultant, Quality Assurance

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $87.4k - $266.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Serve as the QA point of contact for consultants, clients, program teams, and technical leads • Define quality strategies, identify risks, establish test strategy and coverage, and deliver reliable solutions • Own QA program management, including resource planning, risk management, defect governance, coordination, and stakeholder reporting • Maintain QA dashboards and prepare status reports for program reviews, steering committees, and go/no-go decisions • Coordinate sandbox, staging, environment, and release strategies with DevOps and release teams • Lead go-live readiness assessments and prepare test completion metrics, defect risk summaries, and sign-off documentation • Provide post-launch hypercare QA support, triage production issues, validate hotfixes, and maintain a known issues log • Validate LLM-powered and Agentic AI features using sampling, accuracy benchmarking, and prompt regression testing • Author test strategies, approaches, scenario-based test cases, acceptance criteria, and traceability matrices • Execute negative, boundary, edge-case, exploratory, functional, integration, regression, performance, load, SIT, E2E, UAT, and go-live testing • Validate configurations, business rules, routing logic, automation workflows, integrations, and data flows • Perform API request/response validation, middleware transformation testing, screen-pop validation, and bidirectional data-sync testing • Facilitate UAT readiness sessions and drive structured stakeholder sign-off • Own defect lifecycle management, including creation, triage, prioritization, SLA tracking, root-cause tagging, trend analysis, and escalation • Track defects, risks, and dependencies and produce quality metrics and defect health reports

🎯 Requirements

• 3-6 years in Quality Assurance roles • 4+ years of hands-on experience with functional, integration, system, and automated testing of Salesforce and/or AWS Connect implementations • Hands-on lead experience delivering at least one contact center and IVR telephony project using Service Cloud Voice, Amazon Connect, Twilio, Avaya, Cisco, or Genesys • Ability to leverage AI Agents to improve team and company efficiency • Ability to operate as a solo QA owner in early project phases • Hands-on experience using mainstream AI/LLM tools • Proficiency with enterprise test management tools such as Jira/Xray, Azure DevOps, Zephyr Scale, TestRail, or qTest • Strong command of Jira for defect lifecycle management • Familiarity with Jenkins, GitHub Actions, or Azure DevOps for CI/CD and DevOps-aware testing • Proficiency with Git-based version control, including GitHub, GitLab, or Bitbucket • Experience with UI automation tools • Proficiency in API testing using Postman, REST Assured, or SoapUI • Hands-on experience with performance and load testing tools such as Cyara, Hammer, JMeter, ContextQA, ContextAI, Tosca, Selenium, or Playwright • Experience using Claude, Copilot, or ChatGPT for QA productivity • Experience with Confluence, Slack, Microsoft Teams, Google Drive, and SharePoint • Contact Center and ITSM domain exposure strongly preferred

🏖️ Benefits

• Remote and in-person work options • Flexible working arrangements • Travel opportunities, with anticipated travel commitment of up to 25% for certain roles • Collaboration through town halls and company meetings • Team celebrations and social events • Equal employment opportunity protections • Veteran employment opportunities • Work culture focused on trust and understanding rather than fixed hours