QA Manager

Job not on LinkedIn

🔥 13 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $96.3k - $149.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Define the quality and release strategy roadmap across multiple applications • Oversee release management processes • Lead and provide technical guidance to contract QA testing analysts across test analysis, design, execution, defect reporting, and resolution • Own testing strategy throughout the SDLC • Partner with program and project managers to align testing with requirements, success criteria, schedules, resources, and delivery goals • Manage planning and execution of product and system testing, including test approach, scope impacts, methodologies, tools, and automation strategies • Ensure testing validates functional and non-functional requirements and complies with QA standards, policies, procedures, and best practices • Oversee end-to-end testing delivery, monitor progress, manage defects, report status to leadership, and drive resolution of cross-functional testing issues • Maintain test records and review documentation • Recommend improvements and participate in phase-end reviews • Proactively address risks and release issues to ensure timely, high-quality delivery • Manage the relationship with the contracted QA service provider • Govern day-to-day QA delivery for assigned tracks, including test plans, estimates, execution schedules, and sprint/release milestone completion • Lead and mentor QA consultants through work allocation, capacity planning, onboarding, and accountability to SLAs and quality standards • Apply QA standards, test plans, entry/exit criteria, and quality gates; raise exceptions to the Senior Manager • Expand automation coverage and maintain reliable automated suites within existing CI/CD pipelines • Govern AI-assisted testing, including test case generation, self-healing automation, defect triage support, and test data creation; measure AI output accuracy • Manage release readiness, dependencies, risks, and QA recommendations for go/no-go decisions • Review quality metrics including defect trends, coverage, escape rate, automation pass rate, and release health • Support QA partner transition activities including knowledge transfer, shadow and reverse-shadow execution, evidence capture, and exit-criteria sign-off

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related technical field, or an equivalent combination of education, certifications, and work experience • 5+ years of relevant experience in Quality Assurance and User Acceptance Testing • Experience developing and documenting business requirements • Experience reviewing business requirements and technical design documents • Experience identifying test conditions based on business requirements and technical design • Experience developing test cases based on test conditions, business requirements, and technical design • Experience proactively identifying, researching, and resolving problems • Experience developing reusable documentation • Experience testing, working with, or evaluating third-party vendor packages • Experience working in strong, positive team environments • Experience analyzing test results for validity and correctness • Advanced knowledge of supported business functions, workflows, systems, and transactions • Excellent understanding of system design processes, methodologies, and testing tools • Project management skills • Ability to communicate with senior leadership • Knowledge of operating systems including MVS, AIX/UNIX/LINUX, Windows, iOS, Android, and Mac • Knowledge of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) • Knowledge of infrastructure/architectural concepts, database design concepts, and server languages • Knowledge of Waterfall and agile methodologies • Knowledge of test approaches including Baseline, Parallel, Black Box, White Box, and Gray Box • Agile Certification, PMI Certifications, other related technology certifications, ISTQB, CSM, or equivalent certification listed as preferred/desired qualifications • Domain exposure to Insurance, Claims, and Salesforce platforms • Hands-on experience building Agentic AI solutions and leading related delivery models • API or performance testing familiarity

🏖️ Benefits

• Annual bonus potential based on performance • Medical plans with multiple coverage options, including HSA eligibility • Prescription drug coverage • Dental and vision benefits • Employee Assistance Program • Company-paid basic life insurance • Optional supplemental life insurance and dependent coverage • Short-term and long-term disability coverage • Critical illness, accident, and pet insurance options • 401(k) plan with company match and additional company contribution • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options • Paid Time Off (PTO), increasing with tenure • 10 company-paid holidays annually for full-time employees • 1 mental health day, 2 floating holidays, and 1 volunteer day for full-time employees • Paid parental, bereavement, jury duty, and military leave • Tuition assistance up to $5,250 annually, with 80% covered by ACG • Professional certification support with 100% reimbursement for eligible programs • Career development and advancement opportunities • Remote work from a home office for day-to-day operations • Complimentary AAA membership with roadside assistance and travel discounts • Adoption assistance program