Associate Director, Client Engagement

Job not on LinkedIn

🔥 1 minute ago

🏄 California, Colorado, +16 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $94k - $117k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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New Engen

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

📣 Marketing

📱 Media

🤝 B2B

💰 Private Equity Round - New Engen on 2021-12

Marketing • Media • B2B

New Engen is a creative-led digital marketing agency that helps brands create, activate, measure, and scale high-performing media, creator, commerce, and content strategies. The agency combines creative services, media buying, influencer & creator programs, affiliate marketing, measurement, and data-driven insights and technology to drive marketing impact across the customer journey. New Engen serves clients across many verticals (examples: Altra, arrae, OREO, Coca-Cola) and highlights measurable outcomes such as reduced customer acquisition costs, higher CTRs, cart value generated, and large engagement volumes. The firm operates multiple U. S. offices (Seattle HQ, Northwest Arkansas, Manhattan Beach, NYC) and positions itself around integrating content and media with an insights-driven engine to maximize and measure performance.

📋 Description

• Serve as the primary relationship owner for a portfolio of high-complexity, high-priority accounts • Own day-to-day client communications, account health, strategic recommendations, and escalation management • Own the full campaign lifecycle from presale conversations and Squad KO through execution, performance updates, and post-analysis • Keep teams aligned to scope, timelines, KPIs, and client expectations • Coordinate Creator Operations, Strategy, Analytics, Media, and Account teams • Lead Squad KO and client kickoffs, establish approval workflows, and maintain clear ownership and follow-through • Review content, decks, and communications as the senior quality-control layer for client-facing deliverables • Lead mid-flight performance updates and translate results into insights, recommendations, and strategic next steps • Identify risks, escalate with context and proposed resolutions, and monitor account health • Surface renewal and upsell opportunities • Coach Senior Managers across their accounts and represent accounts in senior-level conversations, internal debriefs, and renewal handoffs • Partner with Creator Operations through formal briefs and Squad KO processes, ensuring complete scope, timeline, budget, usage rights, and creative context

🎯 Requirements

• 6–10 years in account management or client services, with experience managing complex, multi-workstream client relationships • Demonstrated ability to lead client relationships at a strategic level — not just managing deliverables, but shaping the client's thinking • Strong understanding of influencer marketing — strategy, pricing, creator selection, content review, and measurement • Comfortable leading client meetings, QBRs, and post-analysis presentations; able to hold the room and manage difficult conversations • Strong project management instincts — can run multiple accounts simultaneously without dropping threads • Collaborative, organized, and proactive; a credible escalation point for the team below them

🏖️ Benefits

• Remote or hybrid work environment with flexible hours • Unlimited PTO + company holidays • Comprehensive medical, dental, vision, and disability coverage • Life & AD&D insurance • 401(k) with company match • Paid parental leave & family support • Pet care perks & insurance • Learning & career development programs • Commuter & transit benefits • Exclusive employee discounts