Service Desk Engineer

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NexusTek

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🤝 B2B

🔒 Cybersecurity

🤖 Artificial Intelligence

💰 Private equity on 2023-06

B2B • Cybersecurity • Artificial Intelligence

NexusTek is a U. S. -based managed IT and technology services provider that helps organizations adopt and operate cloud, data & AI, and cybersecurity solutions. Its offerings include managed detection & response (MDR), AI email security, private cloud, NexusIQ, virtual desktop, CMMC 2. 0 compliance services, cloud migrations/management, IT consulting, and professional services. NexusTek serves enterprise customers across multiple verticals (Hospitality, Life Sciences, Manufacturing, Healthcare, Energy, Construction, Horticulture, Financial Services), maintains strategic partnerships with major cloud providers (AWS, Google, Microsoft Azure), and emphasizes managed services, security, and operationalizing AI for businesses.

📋 Description

• Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system • Provide remote technical support to multiple client environments across Windows and macOS platforms • Troubleshoot and resolve moderately complex hardware, software, peripheral, workstation, operating system, and application issues • Support Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive • Perform Exchange diagnostics, message tracing, mailbox permissions management, and mail flow analysis • Support line-of-business applications, remote access tools, and collaboration platforms • Support MFA configuration, conditional access troubleshooting, and secure account recovery • Manage device enrollment, configuration, and compliance using Intune, Addigy, Jamf, or other RMM/MDM tools • Assist with deployment of policies, software packages, and configuration changes • Administer accounts in Active Directory and Entra ID, including permissions and access troubleshooting • Provide intermediate networking support for DNS, DHCP, VPN connectivity, and basic routing issues • Use RMM platforms to proactively identify and remediate issues • Manage a multi-client ticket queue while adhering to SLAs and response targets • Log, categorize, prioritize, and document incidents in PSA/ITSM platforms • Troubleshoot issues through resolution or reassignment and escalate incidents to Tier 2 or Tier 3 teams • Investigate suspicious login activity and account lockouts using Entra ID sign-in logs • Assist with endpoint security tools, antivirus, EDR, and email security platforms • Support security remediation and comply with client-specific data protection requirements • Communicate technical findings and solutions to technical and non-technical stakeholders • Provide timely issue updates, manage client expectations, and build strong client relationships

🎯 Requirements

• 1–3 years of experience in a service desk or Managed Service Provider environment; MSP experience preferred • Strong working knowledge of Windows and macOS operating systems • Experience supporting Microsoft 365 environments, including Exchange Online administration • Hands-on experience with Intune and/or Apple device management tools such as Addigy or Jamf • Experience with Active Directory and Entra ID administration • Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN • Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms • Exposure to endpoint security tools and email security platforms • One or more of the following certifications highly desirable: CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), Modern Desktop Administrator Associate (MD-102), Azure Fundamentals (AZ-900), ITIL Foundation • Vendor certifications related to firewall, security, or RMM platforms are a plus • Completion of the Culture Index survey is required for application consideration • Three professional references, including at least one direct supervisor, required for the interview process

🏖️ Benefits

• Four weeks of annual accrued PTO • Seven paid national holidays • Medical, dental, and vision options • Company-paid life insurance • Company-paid short- and long-term disability • Voluntary critical illness and accident benefits • Voluntary Legal Shield and identity theft protection • Discretionary annual 401k match plan • Generous employee referral bonus plan • Employee Assistance Program • Access to over 90,000+ courses in ADP My Learning • StandOut employee engagement tools • Eligible to apply for a Pluralsight license • Eligible to apply for NexusTek Technical Academy or Leadership Academy