
5001 - 10000 employees
Founded 1991
☁️ SaaS
🤖 Artificial Intelligence
📡 Telecommunications
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
🔥 15 minutes ago
🏈 Alabama, Mississippi, +1 more states – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑💼 Account Executive
🦅 H1B Visa Sponsor
👻 Ghost score 10%
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5001 - 10000 employees
Founded 1991
☁️ SaaS
🤖 Artificial Intelligence
📡 Telecommunications
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
• Drive net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and Public Safety agencies across the territory • Build and execute a strategic territory plan • Conduct outbound prospecting and account-based outreach • Manage the full sales cycle from discovery and solution positioning through procurement navigation and deal close • Deliver weekly reporting on activity, pipeline creation, and forecasting • Achieve quarterly and annual pipeline and revenue targets • Develop relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders • Engage Public Safety user groups to understand workflows and challenges • Maintain and grow existing customer relationships and generate referral opportunities • Demonstrate NiCE capabilities and articulate differentiated value versus competitors • Conduct needs assessments with Presales/Solutions Engineering • Support technical responses to RFPs, RFIs, bids, and Scopes of Work • Provide customer feedback to Product Management • Develop and deliver presentations to end users, partners, consultants, and executives • Manage and co-sell with reseller and channel partners • Collaborate with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support • Participate in marketing campaigns, demos, and demand-generation initiatives
• 3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors • Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes • Proven success generating pipeline and closing deals in complex public-sector procurement environments • Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts • Consultative selling approach with strong discovery, demonstration, and presentation skills • High-activity, disciplined sales execution with exceptional work ethic • Strong communication, technical aptitude, and creative problem-solving skills • Ability to influence senior decision-makers and build trust across multiple stakeholder groups • BA/BS in Computer Science, Information Systems, or a related field, or equivalent experience • Ability to travel approximately 50%
• Equal opportunity employer • ~50% travel
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