Professional Services Engineer

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Install, configure, upgrade, and deploy NICE products and platforms at customer sites • Apply hotfixes, service packs, and other product updates • Participate in commissioning, testing, and certification activities during project delivery • Troubleshoot and resolve technical issues related to installation, configuration, or upgrades • Draft implementation and upgrade plans, including pre-check and post-check steps • Collaborate with client System Engineers to support NICE infrastructure across global sites • Maintain site documentation, system specifications, and configuration records • Perform MAC (Move/Add/Change) activities and system maintenance • Assist with NICE-related projects and change management activities • Create, track, and remediate cases according to severity and SLA requirements • Coordinate with suppliers and third-party representatives for integrated solutions • Provide technical guidance to customer administrators on configuration, administration, and user management • Manage customer relationships and expectations through clear, proactive communication • Participate in training programs, knowledge sharing, and special projects • Perform other related duties as assigned

🎯 Requirements

• Minimum 2–3 years of hands-on experience in installation, configuration, and upgrades of enterprise applications (NICE product experience preferred) • Microsoft Windows Server administration • Networking concepts, including LAN/WAN, firewalls, load balancers, DNS, and routing • SQL database administration and scripting, including queries, stored procedures, and troubleshooting • Strong troubleshooting skills, including log analysis and root cause identification • Experience with VoIP, CTI, and telephony systems such as Avaya, Cisco, or Genesys is an advantage • Familiarity with PBX, ACD, and CTI integrations is preferred • Relevant certifications such as MCSE, MCP, networking, database, or telephony are a plus • Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders • Strong verbal and written communication skills • Ability to handle conflicts professionally and drive resolution • Self-motivated, accountable, and capable of working independently • Flexibility to work in shifts and outside standard business hours as required • Ability to adapt to changing environments and priorities