Public Safety Solutions Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Support sales opportunities as a product expert and demonstrate solution capabilities • Apply understanding of Criminal Justice Process workflows related to digital evidence • Interview and engage user work groups within Public Safety agencies • Construct needs assessments and analyses with Account Executives • Collect solution-requirement feedback and interface with Product Management • Assist with technical RFP responses and presentations • Build Scope of Work documents • Learn market needs and future trends in the Public Safety sector • Develop and deliver presentations to end users, partners, and consultants • Present NiCE’s value proposition and differentiate it from competitors • Maintain customer relationships to maximize long-term revenue and generate referrals

🎯 Requirements

• BA/BS in Computer Science, Information Management Systems, or a related field • 4+ years of experience selling and/or providing sales engineering into government verticals and/or the Public Safety/Security industry • Experience working with government purchasing personnel on RFP/bid responses and state and/or federal contracts • Consultative selling style with experience preparing demonstrations and presentations • Exceptional work ethic • Strong technical knowledge • Excellent communication and presentation skills • Creative problem-solving skills • Strong desire to win and close business • Experience working with and influencing high-end decision makers • Approximately 50% travel per month within the assigned territory

🏖️ Benefits

• Equal opportunity employer • Approximately 50% travel within assigned territory