Member Value Consultant – Work Management Solutions

🔥 9 minutes ago

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NISC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

Enterprise • SaaS • Telecommunications

NISC is a cooperative that provides integrated software solutions for utility and telecommunications organizations. Their NISC Enterprise System includes modules for financial management, service operations, and marketing, catering specifically to the needs of their clients. By focusing on user experience and fostering community, NISC aims to enhance project success through collaboration and support.

📋 Description

• Provide remote and onsite consulting and implementation services to members around product utilization and best practices. • Analyze internal data to prioritize opportunities effectively and provide a plan. • Perform research and data analysis on Member’s product use to better deliver more value to underutilized products or best practices. • Develop and deliver software training to internal and external stakeholders as needed. • Coordinate and present at related workshops and industry related events as needed. • Build tools to help support the needs assessment of our Membership and how they utilize NISC’s solutions. • Influence and gain Member interest around implementing new product functionality and/or best practices. • May be asked to record walk through product trainings and recordings with the internal Learning Center. • General expectation is primary focus is within one to multiple products within one to multiple industries. • Maintain an in-depth level understanding of product integrations. • Execute special projects with a moderate to high degree of difficulty with independence as needed or requested. • May be asked to help participate in NISC’s Member Information Conference, Advisory Meetings and other related events. • May be asked to mentor others. • Proactively engage internal departments and leadership on industry trends related to product road maps and direction. • May provide strategic input to internal and external senior level leaders around product utilization. • Serve as onsite champion and change manager for Member product initiatives. • Low to Moderate level amounts of travel required.

🎯 Requirements

• 8+ years of related experience preferred. • Experience with NISC Work Management Solutions and other portions of the NISC Enterprise Suite is helpful to this role, although not a requirement. • Advanced level knowledge of business-related software applications and services. • Advanced level knowledge of the Utility industries • Advanced level knowledge of Communications Industry • Advanced level knowledge of Project Management processes and theory • Excellent verbal and written communication skills. • Advanced presentation and training skills. • Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers. • Excellent research and problem-solving skills with excellent attention to detail. • Excellent ability to organize and prioritize. • Excellent ability to multitask and manage time. • Excellent ability to demonstrate professionalism. • Excellent ability to demonstrate effective decision making. • Excellent ability to set and manage internal and external Member/Customer expectations. • Ability to travel as often as necessary to meet the goals and objectives of the position. • Advanced level understanding of change management best practices. • Excellent ability to demonstrate initiative and accountability

🏖️ Benefits

• Other duties assigned.