Support Specialist – Capital Credits

🔥 3 minutes ago

🌾 Iowa, North Dakota, +1 more states – Remote

🌾 Iowa – Remote 🌾 North Dakota – Remote 🏰 Missouri – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NISC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

Enterprise • SaaS • Telecommunications

NISC is a cooperative that provides integrated software solutions for utility and telecommunications organizations. Their NISC Enterprise System includes modules for financial management, service operations, and marketing, catering specifically to the needs of their clients. By focusing on user experience and fostering community, NISC aims to enhance project success through collaboration and support.

📋 Description

• Support Customer Care and Billing software specific to Capital Credits • Assist members with application support, troubleshooting, training, and research • Follow up on resolutions • Research difficult application problems and may recommend product changes or enhancements • Maintain and audit Member information in the configuration database • Assist with software release processes • Communicate customer feedback to development staff • Perform on-site or remote training for members and potentially other NISC team members • Prepare materials and deliver Member training sessions at NISC’s Member Information Conference • Travel to customer sites to deliver training as required • Provide after-hours support through an on-call support phone rotation

🎯 Requirements

• Previous customer support experience (providing customer service via phone is helpful.) • Basic knowledge of Project Management processes and theory • Basic knowledge of Service Level Management (SLM) best practices • Excellent written and verbal communication skills • Excellent presentation and training skills • Excellent telephone etiquette and ability to deal effectively with customers • Strong PC skills • Ability to teach and influence others • Ability to work in a team and independently • Previous experience with presentations or public speaking • Ability to travel as often as required for the position • Bachelor's degree in a business-related field preferred, or equivalent experience • Basic knowledge of Accounting principles • Ability to see, speak, and hear; operate computer keyboards or office equipment; stand, walk, and sit

🏖️ Benefits

• Full-time, non-exempt employment • Virtual work option • On-site or remote training delivery options • Travel opportunities to customer sites and NISC’s Member Information Conference • After-hours support via an on-call support phone rotation