Senior Field Service Engineer

🔥 0 minutes ago

🏈 Alabama, North Carolina, +3 more states – Remote

🏈 Alabama – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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Nordson Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1954

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Nordson Corporation is a global leader in precision technology solutions, specializing in the manufacturing of fully-integrated systems, aftermarket parts, and consumables. Founded in 1954 and headquartered in Westlake, Ohio, Nordson serves various industries including consumer durable, non-durable, industrial, medical, and electronics. The company offers a diverse range of products and solutions, from adhesive dispensing systems to medical devices and semiconductor inspection systems. With operations in over 35 countries, Nordson is known for world-class precision engineering that supports critical applications in fields such as aerospace, agriculture, automotive, and more.

📋 Description

• Travel domestically and internationally as Nordson’s primary technical representative at customer sites • Review assigned projects before travel, including drawings, equipment configuration, component function, application requirements, and customer expectations • Prepare tools, equipment, and safety items for service assignments • Provide installation support, startup, commissioning, troubleshooting, repair, and preventive maintenance for Nordson PPS equipment • Train customer personnel on safe operation, maintenance, startup, shutdown, cleaning, troubleshooting, and best practices • Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, process control, PLC logic, PID loop, control integration, and AC/DC drive issues • Perform hands-on field service work using appropriate tools, lifting equipment, PPE, and customer-site safety practices • Complete service reports documenting work performed, equipment condition, failures, corrective actions, recommendations, and follow-up items • Collect and document installed base data, customer feedback, equipment performance information, service findings, and follow-up actions in CRM or service management systems • Provide technical support and follow-up assistance by phone, email, Teams, or other approved methods • Collaborate with Engineering, Sales, Manufacturing, Aftermarket Services, Spare Parts, and Product Development • Prepare field service quotations and technical recommendations for service scope, labor, spare parts, upgrades, and aftermarket opportunities • Follow Nordson and customer safety requirements, including PPE, site orientation, lockout/tagout, and travel safety practices • Perform other duties as assigned

🎯 Requirements

• Associate degree or two-year technical degree in Mechanical, Electrical, Mechatronics, Industrial Technology, or a related field preferred • Equivalent hands-on experience may be considered • Five or more years of experience supporting plastics extrusion, polymer processing, pelletizing, filtration, tooling, process equipment, industrial maintenance, or related field service applications preferred • Demonstrated experience troubleshooting mechanical and electrical issues in industrial plant environments • Experience with extrusion tooling, die maintenance, screen changers, melt pumps, valves, pelletizers, cleaning systems, or related Nordson PPS equipment preferred • Proficiency with Microsoft Office products required • Experience with CRM or service management systems, such as C4C or Salesforce, preferred • Strong mechanical aptitude with hands-on experience maintaining, assembling, adjusting, and troubleshooting industrial equipment • Strong electrical troubleshooting skills, including sensors, wiring, drives, controls, and related components • Working knowledge of hydraulic systems, schematics, PLCs, PID controls, process control integration, and AC/DC drive systems • Ability to interpret mechanical, electrical, hydraulic, assembly, and tooling drawings, schematics, specifications, and product manuals • Ability to diagnose extrusion, filtration, melt delivery, pelletizing, and tooling performance issues • Ability to work effectively with customers, plant personnel, maintenance teams, engineering teams, production leadership, sales, and management • Ability to prioritize multiple tasks, adapt to changing travel plans, work independently, and make sound technical decisions with limited on-site support • Strong written communication skills for service reports, customer follow-up, technical recommendations, and internal feedback • Ability to learn new equipment, processes, systems, and applications quickly • Must be able to safely perform hands-on service work around industrial equipment, heated polymer processing equipment, rotating equipment, hydraulic systems, electrical panels, and active production environments • Must be able to wear required PPE and comply with Nordson and customer safety requirements • Estimated 75% domestic and international travel

🏖️ Benefits

• Supportive culture in a growing and dynamic work environment • Opportunities to build skillsets and advance your career • Opportunities to advance careers and make an impact, inside and outside of work • Diverse and inclusive workplace