Customer Insights and Strategy Delivery Specialist

🕒 August 7

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NPS Prism

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

NPS Prism is a customer experience (CX) benchmarking platform developed by Bain & Company, designed to provide insights that help businesses enhance their customer journeys. The platform allows business leaders to access real-time data, benchmarking metrics, and tailored insights to make informed decisions about customer experience improvements. With a global dataset and customer feedback from various industries, NPS Prism helps companies understand their performance relative to competitors and identify impactful areas for enhancement in customer satisfaction.

📋 Description

• Analyze large datasets and perform bespoke cuts to build CX insight stories for clients • Develop CX insights and client materials that showcase the value of Prism • Participate in client conversations with Client Engagement Managers to deliver insights • Support clients in using the Prism tool • Support client training and adoption needs with Client Engagement Managers • Develop training materials and deliver training as needed • Support the Commercial team and Bain case teams with analyses and materials for Prism clients • Manage data analysis for client delivery

🎯 Requirements

• 2+ years of experience in consulting, customer insights, data analytics teams, or data-heavy client-facing roles • Strong experience storytelling with data, including building PowerPoint slides based on data • Outstanding client service skills; responsive, proactive, empathetic, and detail-oriented • Strong interest in customer experience, loyalty analytics, and strategic marketing • Demonstrated ability to derive insights from complex data • Comfort working with large datasets and executing analysis in Excel and preferably Tableau • Attention to detail and high delivery standards for clients • Ability to thrive in an entrepreneurial environment and handle changing priorities • Strong communication skills and a proven record of collaborating across teams and organizations • Preferred comfort with large datasets and analysis in Alteryx and SQL • Must be authorized to work in the United States without employer sponsorship

🏖️ Benefits

• Bain & Company collaborative work culture • Diversity, inclusion, and collaboration • Professional and personal development opportunities • Environment to thrive professionally and personally • Opportunity to work with a global team serving clients worldwide