Customer Insights and Strategy Delivery Specialist

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NPS Prism

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

NPS Prism is a customer experience (CX) benchmarking platform developed by Bain & Company, designed to provide insights that help businesses enhance their customer journeys. The platform allows business leaders to access real-time data, benchmarking metrics, and tailored insights to make informed decisions about customer experience improvements. With a global dataset and customer feedback from various industries, NPS Prism helps companies understand their performance relative to competitors and identify impactful areas for enhancement in customer satisfaction.

📋 Description

• Analyze large datasets and perform bespoke cuts to build CX insight stories for clients • Develop CX insights and client materials that showcase the value of Prism • Participate in client conversations with Client Engagement Managers to deliver insights • Support clients in using the Prism tool • Support client training and adoption needs with Client Engagement Managers • Develop training materials and deliver training as needed • Support the Commercial team and Bain case teams with analyses and materials for Prism clients • Manage data analysis for client delivery

🎯 Requirements

• 2+ years of experience in consulting, customer insights, data analytics teams, or data-heavy client-facing roles • Strong experience storytelling with data, including building PowerPoint slides based on data • Outstanding client service skills; responsive, proactive, empathetic, and detail-oriented • Strong interest in customer experience, loyalty analytics, and strategic marketing • Demonstrated ability to derive insights from complex data • Comfort working with large datasets and executing analysis in Excel and preferably Tableau • Attention to detail and high delivery standards for clients • Ability to thrive in an entrepreneurial environment and handle changing priorities • Strong communication skills and a proven record of collaborating across teams and organizations • Preferred comfort with large datasets and analysis in Alteryx and SQL • Must be authorized to work in the United States without employer sponsorship

🏖️ Benefits

• Bain & Company collaborative work culture • Diversity, inclusion, and collaboration • Professional and personal development opportunities • Environment to thrive professionally and personally • Opportunity to work with a global team serving clients worldwide