Lead IT Operations Analyst – Core Banking Systems

🔥 2 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $106.3k - $165k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Municipal Credit Union

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1916

🛡️ Insurance

⚖️ Legal

🏦 Banking

Insurance • Legal • Banking

Municipal Credit Union is a not-for-profit financial institution dedicated to serving the banking and lending needs of its members in New York City. Offering a range of personal banking products including checking and savings accounts, loans, credit cards, and insurance services, MCU focuses on helping its members achieve their financial goals through competitive rates and personalized support. With over 100 years of service, MCU emphasizes community engagement and the fulfillment of financial needs of local municipal workers and their families.

📋 Description

• Serve as the senior technical lead and subject matter expert for MCU’s Symitar Core Banking System and associated enterprise platforms • Lead advanced troubleshooting, configuration analysis, platform optimization, operational readiness, and production support • Establish technical standards, operational practices, support models, and knowledge management expectations • Mentor analysts, administrators, and cross-functional partners on Core Banking administration and operational best practices • Lead complex technology projects, system implementations, platform upgrades, integration initiatives, and business transformation efforts • Define requirements, evaluate system impacts, prioritize work, and deliver project outcomes with executives, business units, vendors, and IT teams • Provide project governance, risk identification, implementation planning, resource coordination, timeline management, and stakeholder communication • Drive implementation of new products, services, technology enhancements, and regulatory-driven changes • Establish and improve release management, change governance, testing standards, implementation controls, and operational readiness processes • Oversee Symitar releases, AIX updates, VIOS maintenance, HMC upgrades, TLV updates, backup validation, and related platform changes • Review and approve or recommend production changes aligned with risk controls, audit expectations, and business continuity requirements • Coordinate communications, testing, stakeholder engagement, rollback planning, and post-implementation validation • Develop OpCon job scheduling strategies, integration workflows, event-driven automation, dependency mapping, and business process orchestration • Lead process reviews, workflow assessments, issue trend analysis, and continuous improvement initiatives • Lead monitoring, performance management, capacity planning, availability analysis, and operational health reporting • Establish performance metrics, dashboards, reporting frameworks, and escalation practices • Lead root cause analysis for critical incidents, recurring failures, production disruptions, automation exceptions, and integration issues • Serve as an escalation point for complex operational, system, integration, vendor, and production support issues • Assess operational, technology, vendor, and implementation risks • Support audits, examinations, compliance reviews, security assessments, and remediation efforts • Ensure practices align with organizational policies, FFIEC guidance, NCUA regulations, data privacy requirements, and information security expectations • Manage vendor relationships, service escalations, enhancement requests, release planning, and technology roadmap discussions • Establish documentation standards for administration, release management, change control, disaster recovery, business continuity, audit readiness, and operational continuity • Lead governance initiatives and provide coaching, mentoring, technical guidance, and knowledge transfer • Participate in leadership-level incident response, after-hours support, planned maintenance, and on-call rotations

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field required • Equivalent combination of education, technical training, certifications, and relevant experience may be considered • Minimum of 8–12 years of experience in IT Operations, Core Banking Systems Administration, enterprise application support, systems engineering, or a related technology role within a financial institution or similarly regulated environment • Minimum of 5+ years of hands-on experience supporting Symitar/Episys or a comparable Core Banking platform • Proven experience leading complex technology projects, enterprise implementations, system upgrades, release management activities, integration initiatives, automation efforts, and production support escalations • Demonstrated experience managing enterprise job scheduling and workload automation platforms, preferably OpCon • Experience working directly with vendors, service providers, auditors, cross-functional business teams, and technology leadership • Prior experience mentoring technical staff, leading workstreams, establishing standards, and influencing technology decisions without direct supervisory authority • Advanced knowledge of Symitar/Episys Core Banking System administration, operations, configuration, release support, integration points, and production processing • Advanced knowledge of OpCon automation, job scheduling strategy, workflow orchestration, event-driven processing, dependency management, exception handling, and monitoring • Strong knowledge of SymXchange, Axway SecureTransport, IPSWITCH/MOVEit, Secure FTP transmissions, online banking/digital banking integrations, system integration concepts, APIs, database/query concepts, enterprise monitoring, and operational reporting • Working knowledge of IBM AIX, VIOS, HMC, backup/recovery technologies, server administration, disaster recovery, business continuity, information security controls, and financial institution technology environments • Strong understanding of change management, release management, incident management, root cause analysis, risk management, regulatory compliance, audit support, and operational governance • Demonstrated ability to lead large-scale technology initiatives from planning through implementation and post-implementation stabilization • Ability to manage competing priorities, assess risk, influence decisions, communicate with executives and business leaders, and drive outcomes in a high-volume operational environment • Strong vendor management, stakeholder relationship, facilitation, documentation, communication, mentoring, and coaching skills • Ability to establish standards, lead governance activities, strengthen operational controls, and improve team capability through knowledge transfer and structured documentation • Ability to participate in after-hours support, planned maintenance, and on-call rotations for 24x7x365 system availability

🏖️ Benefits

• Discretionary bonus eligibility • 401(k) with a 6% employer match per pay period • Medical insurance • Vision insurance • Dental insurance • Life insurance • Disability insurance • Flexible paid time off • 11 paid holidays annually

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