Enterprise Account Executive

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $135k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💼 Account Executive

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Observe.AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Observe. AI is an enterprise-grade AI platform focused on conversation intelligence for contact centers. It provides a comprehensive suite of AI-powered solutions, including real-time agent assistance, voice AI for automating complex customer interactions, post-interaction quality assurance (QA), and business analytics. The company's platform empowers contact centers to evaluate customer interactions fully, support agents with real-time guidance, improve customer satisfaction, and boost operational efficiency, all while ensuring compliance. Observe. AI caters to various industries, such as banking, financial services, and healthcare insurance, enhancing sales performance, customer experience, and compliance monitoring.

📋 Description

• Build and run a territory plan for suitable enterprise accounts • Source pipeline through multi-threaded outreach and personally run outbound campaigns • Navigate large, matrixed organizations with technical and business stakeholders • Sell to contact center operations and technology and finance executives • Explain voice and chat AI agents, copilots, guardrails, data handling and residency, CCaaS integrations, and performance measurement • Run proof-based evaluations with Solutions Engineers and forward-deployed engineers • Build ROI cases tied to cost per contact, containment, quality, and agent productivity • Run deals using MEDDPICC and Five Wins gates • Turn successful deal approaches into repeatable plays and share learnings with Product, Engineering, CX, and Marketing • Mentor Enterprise AEs on technical selling and executive engagement • Attend executive roundtables and customer events and develop customer references • Maintain accurate CRM and deal records • Run account plans and expansion strategies and manage pricing through the deal desk and discount tiers • Build AI workflows for account research, outbound, deal strategy, and forecasting

🎯 Requirements

• 8 or more years in enterprise SaaS with complex, technical sales cycles • Record of closing six- and seven-figure net-new deals, with ACVs of $250K or more, in the last three years • Experience selling AI/ML, automation, workflow, infrastructure, security, or contact center technology (CCaaS, workforce, or quality management) • Agentic AI experience is a strong plus • Credibility with technical buyers; ability to discuss architecture, security, and integration • Record of self-sourced pipeline in a greenfield or lightly covered territory • Mastery of MEDDPICC or an equivalent framework • Comfort with usage-based and committed-spend pricing models • Executive presence and ability to simplify technical value for CIOs and operations leaders • Scrappy, resourceful, resilient, urgent, and accountable

🏖️ Benefits

• Market-aligned base pay • Performance incentives • Meaningful equity ownership in the form of options • Medical, dental, and vision insurance for employees and eligible dependents • Flexible paid time off • 10 company holidays • Annual company-wide Winter Break • Paid parental leave • 401(k) plan • Quarterly Lifestyle Spending Account for wellness, learning and professional development, and personal growth • Monthly mobile and internet stipend • Pre-tax commuter benefits • Autonomy and agency in scaling a category-defining GenAI platform

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