Strategic Account Executive

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $150k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

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This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Observe.AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Observe. AI is an enterprise-grade AI platform focused on conversation intelligence for contact centers. It provides a comprehensive suite of AI-powered solutions, including real-time agent assistance, voice AI for automating complex customer interactions, post-interaction quality assurance (QA), and business analytics. The company's platform empowers contact centers to evaluate customer interactions fully, support agents with real-time guidance, improve customer satisfaction, and boost operational efficiency, all while ensuring compliance. Observe. AI caters to various industries, such as banking, financial services, and healthcare insurance, enhancing sales performance, customer experience, and compliance monitoring.

📋 Description

• Own a named account list of 50 Fortune 250 prospects and drive each relationship from first conversation to signed contract • Partner with Account Associates, Solutions Engineering, and Customer Success to design and execute complex evaluations, tailored demos, and proofs of value • Forecast pipeline and targets weekly with accuracy and discipline • Monitor buyers, competitors, partners, and the industry landscape; provide structured intelligence to product, marketing, and leadership • Work cross-functionally across Solutions, Marketing, Business Operations, Finance, Product, and Engineering • Support recruitment and onboarding of teammates as the team scales

🎯 Requirements

• Consistently hit ARR targets above $1M per year over the last 3 years in complex, multi-stakeholder enterprise deals • Deep experience designing and executing deal strategies in the contact center space • Experience supporting the growth of large, fast-moving B2C organizations across Banking, Insurance, Healthcare, Travel and Hospitality, and Telecom • Comfortable leading high-visibility customer engagements, including Customer Advisory Boards, industry conferences, product launches, and executive briefings • Skilled at gathering and distilling market intelligence across industry trends, competitive dynamics, customer needs, and prospect signals • Fluency in contact center KPIs and QA and coaching processes

🏖️ Benefits

• Competitive compensation including equity: market-aligned base pay, performance incentives, and meaningful equity ownership • Excellent medical, dental, and vision insurance options for employees and eligible dependents • Unlimited, flexible PTO • 10 company holidays • Annual company-wide Winter Break • Paid parental leave • 401(k) plan • Quarterly Lifestyle Spending Account supporting wellness, learning and professional development, and personal growth • Monthly Mobile + Internet Stipend • Pre-tax Commuter Benefits • Remote and hybrid work connectivity support

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