User Adoption & Experience Leader – Applications

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🌐 United States, Belgium, +3 more countries – Remote

🇺🇸 United States – Remote 🇧🇪 Belgium – Remote 🇨🇦 Canada – Remote 🇫🇷 France – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🌱 Product Adoption Specialist

👻 Ghost score 12%

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OC Agency

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

🏭 Manufacturing

🚘 Automotive

🚀 Aerospace

Manufacturing • Automotive • Aerospace

OC Agency is the upcoming digital home and brand presence for the Original Composites Company (OC Composites). It represents a global manufacturer and supplier of glass-fiber composite materials and related products with more than 85 years of history, serving industries from automotive (e. g. , Corvette) to aerospace (reference to the Moon). The company emphasizes product data, global customer support, and a new digital experience to make finding products and technical resources easier while continuing longstanding manufacturing and R&D expertise.

📋 Description

• Develop and execute comprehensive user adoption plans aligned with business goals and user needs • Identify user personas and tailor onboarding experiences • Establish and manage champion and super-user networks across functions and locations • Develop, measure, and monitor adoption metrics and optimize strategies to drive engagement • Map user journeys and identify friction points • Design intuitive and contextual user support experiences using SAP Joule, WalkMe, Microsoft Copilot, knowledge articles, training resources, support channels, and digital adoption tools • Gather user feedback and iterate on experience improvements • Design and maintain information architecture, taxonomy, metadata, and business process topology • Maintain business process documentation, work instructions, training materials, testing materials, FAQs, and support procedures in approved SharePoint repositories • Govern and optimize enterprise content for AI grounding and self-service support • Develop and execute training and learning strategies before, during, and after deployment • Partner with business functions, champions, and super-users to reinforce learning and adoption • Develop and execute user enablement using instructor-led training, virtual training, self-paced learning, WalkMe guidance, SAP Joule assistance, practice environments, testing participation, Microsoft Teams sessions, and refresher training • Coordinate hands-on practice sessions, business simulations, and user testing activities • Develop KPIs and measure training effectiveness, user proficiency, and knowledge retention • Align training, communications, user support, and adoption activities with deployment milestones • Define and coordinate the end-user support experience across all SAP Activate phases • Establish user support channels including SAP Joule, WalkMe, Microsoft Teams support rooms, champion networks, office hours, FAQs, knowledge articles, and IT Help Desk resources • Ensure users know how and where to obtain assistance before, during, and after deployment • Prepare Application Support, Hypercare, and IT Help Desk teams to provide timely and effective support • Drive adoption, training, enablement, and user experience for SAP S/4HANA and related enterprise applications

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, Human-Centered Design, or related field or equivalent work experience • 7+ years of experience in software implementation, user adoption, and/or user training • Proven success in driving adoption of off-the-shelf software solutions • Experience with digital adoption platforms such as SAP WalkMe and others • Ability to quickly build a strong understanding of business processes and data flows • Excellent communication, facilitation, and stakeholder management skills • Empathy-driven approach to user engagement and support • Experience in chemical or manufacturing industries with multi-language environments, supply chain, or shop floor adoption challenges • Experience implementing digital adoption, training, knowledge management, or AI-enabled user support solutions such as SAP WalkMe, SAP Joule, Microsoft Copilot, SAP Enable Now, learning platforms, or enterprise knowledge management tools • Experience in enterprise application environments (e.g., SAP) • Practical application using user experience (UX) design principles and tools • Analytical mindset with experience in user behavior analytics • Exposure to Scientific Management principles, including time and motion studies • Potential ability to work extended hours due to virtual meetings, time zone differences, and appropriate meeting times

🏖️ Benefits

• Potential 20% travel time required • Time zone preference: 6am–12pm EST • Opportunity to leverage new technologies and new ways of thinking • Employee development • Safety, quality, sustainability, inclusiveness, and performance-driven culture

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