Manager – Epic PB/HB Applications Team – Maintenance

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $119.6k - $191.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• Lead the PB/Claims and HB/Claims Analyst teams responsible for ongoing Epic platform maintenance • Manage analyst staff, deliverables, issues, risks, service-level compliance, and quality • Execute strategic goals and align people, processes, projects, and resources with OCHIN’s mission • Recruit, train, develop, recognize, coach, and manage staff performance • Coordinate team objectives, resourcing, tasks, projects, productivity, and schedules • Ensure adherence to corporate policies, standard operating procedures, and member service-level agreements • Analyze portfolio risks and issues and recommend prevention and mitigation steps • Ensure project deadlines and escalation processes are followed • Design, maintain, and optimize team procedures, templates, and tools • Build relationships with members and staff and negotiate difficult conversations • Partner with organizational leaders to optimize work, projects, and programs • Attend committee meetings to promote systems thinking and operational excellence • Safeguard intellectual property and confidentiality, including disaster recovery and backup procedures • Identify process and quality improvement opportunities • Improve maintenance and installation processes for legacy and new members • Maintain communication between Epic Maintenance Teams and relevant OCHIN departments • Resource and allocate staff for special projects and go-live support • Review ticket metrics, SLA delivery, and assignment currency • Bridge Epic build concepts with user workflows and operational practices • Review Epic release notes for quarterly upgrade build and support • Perform other duties as assigned

🎯 Requirements

• 6+ years of progressively professional experience in a business service area, in a healthcare and/or IT setting • Minimum of 3 years of supervisory experience or leadership roles • Experience managing Epic Resolute Applications Analysts highly desired • Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience • Certification in at least one of Resolute PB, Resolute HB, PB Claims, HB Claims, or SBO required; more than one preferred • At least 5 years of experience as an Epic Resolute Applications Analyst, ideally with Epic build experience • Experience working with Epic in both inpatient and outpatient settings preferred • Excellent customer service capability • Strong leadership skills • Strong verbal and written communication skills • Proficiency in Microsoft Office suite • Proficiency in Smartsheet or similar project management system preferred • Ability to travel based on member's needs • Ability to work independently and efficiently from a home office environment • High Speed Internet Service • Ability to work in a distraction free workplace • COVID-19 vaccination or approved medical/religious exemption required as a condition of employment

🏖️ Benefits

• Generous compensation package • Healthy work-life balance • Opportunity for professional advancement • COVID-19 vaccination requirement with medical or religious exemption process • Remote work from home • Comprehensive range of benefits (details on website)