Senior Manager, Patient Services

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $130k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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CareMetx, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

📋 Description

• Deliver all contracted services for assigned Patient Services programs • Provide operational oversight, administration, and management of one or more programs • Lead operational teams of managers and associates by setting goals, expectations, and direction • Ensure programs meet client service levels, compliance standards, and operational efficiency targets • Serve as primary liaison between the company and clients for program operations • Lead client operational meetings, handle questions and requests, and develop action plans • Monitor and improve program processes, services, systems, and analysis • Provide proactive client updates, address concerns, explore opportunities, and advocate internally for clients • Ensure contractual obligations and operational performance targets are met • Identify staffing needs and coordinate recruiting with HR • Manage program performance, pending work, bottlenecks, goals, productivity, quality, and compliance • Conduct performance reviews and quarterly talent reviews • Train, mentor, coach, and support career development for team members and managers • Manage monthly budgets and expenses, follow up on outstanding invoices, and support budget development • Apply financial indicators including operating income, revenue, ROCC, and Flash to measure performance • Explain and track quality for clients, manage quality trending, and implement compliance monitoring processes • Collaborate on program audits, address findings, and implement corrective actions • Support company initiatives and communicate company policies, plans, and programs • Collaborate with IT, PMO, and NBD on projects, service-line implementations, database updates, and UAT • Travel as needed for client meetings, trainings, or team support • Perform related duties as assigned

🎯 Requirements

• Four-year bachelor's degree program or clinical studies such as nursing, pharmacy, and other clinical roles • Minimum five (5) years of progressively related responsibility • At least three (3) years at a supervisory level • General knowledge of reimbursement and patient assistance programs • Knowledge of database elements and functionality • Knowledge of operational policies and processes, particularly distribution processes/interfaces preferred • Client management experience • Strong verbal and written communication and presentation skills • Ability to lead and develop others • Ability to collaborate across groups, make decisions, and resolve issues • Strong interpersonal and organizational skills • Attention to detail • Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint) • Ability to manage multiple parallel tasks • General understanding of healthcare payer research, healthcare policy, and payer landscape preferred • Ability to resolve associate issues effectively and efficiently • Flexibility regarding schedule and hours • Some travel may be required • Equivalent combinations of experience and education are considered

🏖️ Benefits

• Equal employment opportunity • Reasonable accommodations for individuals with disabilities • Flexible schedule and hours • Potential travel to client meetings, trainings, or multiple offices