Patient Account Customer Service Representative – Revenue Cycle

🔥 2 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Ochsner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1942

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

💰 Grant on 2023-07

Healthcare • Healthcare Insurance • Non-profit

Ochsner Health is a comprehensive healthcare system dedicated to delivering health services to the people of Louisiana, Mississippi, and the Gulf South. Its mission is to serve, heal, lead, educate, and innovate in healthcare. As the largest academic medical center in Louisiana, Ochsner focuses on a clinically-integrated research program aimed at improving community wellness and educating future healthcare leaders. They offer a variety of services, including primary care, urgent care, women's and men's health, digital medicine, and specialized treatments such as cancer care, heart and vascular services, transplants, and more. Ochsner also emphasizes community engagement through partnerships, education, and outreach programs, while fostering an inclusive environment. They are committed to accessibility, patient stories, and transparency in billing and insurance information. Ochsner is a non-profit organization and an equal opportunity employer.

📋 Description

• Handle patient billing inquiries for the Health System • Work directly with patients to provide customer service and collect past due balances • Promptly reply and provide accurate information regarding medical bill accounts via telephone, email, fax, regular mail, or in person • Serve as a liaison between patients, providers, external departments, and other responsible persons • Record and maintain transactions, resolving account balances and discrepancies within prescribed periods • Plan, organize, and prioritize work and convince debtors to assume financial responsibility • Educate debtors about payment options and financial impacts of alternatives • Provide high-quality customer service and maintain patient satisfaction • Ensure calls and patient issues are handled appropriately, accurately, efficiently, and timely • Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements • Report known or suspected unethical, questionable, safety, privacy, or compliance-related concerns

🎯 Requirements

• Required – High School diploma or equivalent • 1 year of customer service, healthcare, or office experience • Experience with medical terminology in a medical billing environment • Computer skills and dexterity required for data entry and retrieval of patient information • Effective verbal and written communication skills • Proficient with Windows-style applications, various software packages specific to role and keyboard • Strong interpersonal skills • Ability to perform effectively under conditions of fluctuating workload • Works with minimal supervision and makes independent decisions

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