Customer Success Specialist

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🔥 12 hours ago

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Octagos

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Octagos is a company focused on cardiac remote monitoring. Their messaging positions them as offering an AI-empowered solution — “Atlas AI™” — for the future of cardiac remote monitoring, and they promote booking a demo and seeing the product in action. Octagos appears to provide a software-driven remote patient monitoring platform for cardiac care that leverages artificial intelligence to analyze or augment cardiac monitoring workflows for clinicians or healthcare organizations.

📋 Description

• Serve as a day-to-day point of contact for clinic partners, responding to inquiries and coordinating resolution of platform questions or concerns • Assess account activity and determine outreach, communication approach, and follow-up timelines for clinics • Develop and deliver customer communications, educational materials, and platform updates tailored to clinic workflows • Lead onboarding and platform activation for newly assigned clinic partners • Evaluate customer concerns, resolve issues independently where possible, and escalate complex clinical or technical issues with recommendations • Serve as the primary resource for platform questions and determine appropriate resolution approaches • Plan and lead demonstrative calls for clinic audiences of varying sizes and clinical contexts • Design and maintain customer-facing FAQs, guides, and training materials • Evaluate account health, identify risks and engagement levels, and determine interventions • Maintain accurate account records and use account data to inform engagement strategy • Contribute to customer retention and ensure clinic partners feel informed and supported • Partner with Customer Success Managers on account strategy • Identify and synthesize recurring customer feedback and platform themes, assess root causes, and share findings with internal teams • Participate in team meetings, training sessions, and cross-functional syncs

🎯 Requirements

• 1–3 years of experience in customer success, customer support, healthcare operations, or a related field • Ability to exercise independent judgment in managing customer relationships, assessing situations, determining priorities, and choosing appropriate courses of action • Strong organizational skills and attention to detail while managing varied accounts and tasks • Clear and professional written and verbal communication • Customer-first mindset and genuine interest in helping people get value from a product • Comfortable working in CRM or support platforms; Salesforce, HubSpot, or similar tools are a plus • Self-starter able to work independently in a remote environment while staying connected to the broader team • Associate's or Bachelor's degree in healthcare, life sciences, business, or a related field • Preferred background in cardiac monitoring, device clinic operations, remote patient monitoring, or cardiovascular healthcare • Familiarity with CIED workflows or remote monitoring platforms such as Merlin, CareLink, Latitude, or Biotronik Home Monitoring • Experience in a high-volume, account-based support or customer success role • Exposure to healthcare billing, EMR platforms, or clinical documentation workflows

🏖️ Benefits

• Insurance coverage including health, dental, vision, short-term and long-term disability • 401(k) program • Company holidays • Paid time off • Remote work environment