Senior Systems Analyst – Phoenix/Ambulatory

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

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OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Gather and refine stakeholder requirements, map workflows, and design Epic configurations aligned with operational goals and policies • Create and maintain specifications, decision logs, design documents, configuration documentation, and process documentation • Conduct gap analyses for upgrades, regulatory changes, and new initiatives • Manage smaller system implementation and upgrade projects using waterfall or agile approaches • Mentor junior analysts and provide guidance on best practices • Configure Epic records, master files, profiles, rules, security classes, and workflows • Develop and execute unit, integrated, and UAT test plans; resolve defects and document evidence • Validate interfaces, printing, reporting, downstream workflows, and regression coverage • Coordinate release management, environment moves, and downtime procedures • Provide go-live and post-live hypercare, rounding, office hours, tip sheets, and at-the-elbow support • Manage service requests and incidents, meeting SLAs through triage and root-cause analysis • Support Epic, Workday, Kronos, and other applications • Collaborate with interface, analytics, IT, clinical, and operational teams on integrations, extracts, registries, and reporting • Support regulatory readiness, audits, privacy/security controls, and ITIL-aligned management processes • Design and implement customized Epic training programs • Govern and maintain the CareConnect curriculum and training environments • Communicate system releases and upgrades • Manage end-user training requests and incidents and improve support processes

🎯 Requirements

• Bachelor’s degree in computer science, Information Technology, Healthcare Administration, or a related field • Minimum 5–7 years of experience in system analysis and support within a healthcare environment • In lieu of a degree, 10+ years of experience in system analysis and support within a healthcare environment • Experience with Epic applications and healthcare workflows • Strong requirements gathering, workflow design, and testing skills • Familiarity with ITIL, change control, SDLC, system governance, and waterfall/agile methodologies • Ability to communicate with clinical and operational stakeholders and managed service providers • Proven experience managing complex projects and leading cross-functional teams • For Application Training: Epic Training Environment Build certification, 3+ years of experience, and 2 Epic Application Principal Trainer certifications • For Application Build: current Epic certification or proficiency in relevant modules and 3+ years of Epic build/configuration experience • For Application Build: experience with system integration, HL7, FHIR, and interface testing • Preferred/desired: leadership or supervisory experience; SQL/Clarity, Caboodle, SlicerDicer, Radar, or Reporting Workbench; patient access, billing, coding, finance, or clinical operations experience; healthcare regulations; AWS/Azure; business intelligence and analytics tools • ITIL Foundation certification is desired but not required • Advanced degree is a plus, not required

🏖️ Benefits

• Work from home within Ohio • Day shift • 40 scheduled hours per week • Great Place to Work Certified™ organization • Supportive, professional environment • Opportunities to learn and grow • Tools and resources to accomplish the organization’s mission • Equal employment opportunity and nondiscrimination protections