Computer User Support Analyst

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🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $30 - $41 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Oregon Health & Science University Foundation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Oregon Health & Science University Foundation is a charitable organization dedicated to supporting healthcare innovation and education. The foundation funds vital programs across Oregon Health & Science University, advancing groundbreaking research in areas such as cancer, children's health, brain health, and reproductive health. Through donations and community support, OHSU Foundation aims to create a healthier future by facilitating access to cutting-edge medical care and fostering the next generation of healthcare professionals.

📋 Description

• Resolve incoming Tier 1 support requests involving device encryption, identity management, account access, Unified Communications, and basic audio-visual support • Provide encryption support using approved enterprise encryption tools • Troubleshoot account lockout and password-related issues • Troubleshoot, triage, and provide how-to support for Cisco VoIP phone issues • Troubleshoot, triage, and provide how-to support for account provisioning, identity management, and access/permission issues • Troubleshoot, triage, and provide how-to support for audio-visual technology issues in classrooms and conference rooms • Resolve common known issues and escalate unresolved issues through warm transfer or incident tickets • Document ticket information according to standard operating procedures • Follow up with customers when necessary • Support customers via phone, chat, and browser-based contact forms • Develop and maintain the ITG support knowledge base • Work with other ITG groups to identify and verify knowledge base information • Provide backup for the ITG Service Request Office • Perform other duties as assigned

🎯 Requirements

• Associate’s degree in computer science or related field; OR two years of computer support experience; OR an equivalent combination of training and/or experience • Experience in a hospital or medical setting preferred • Experience in a high-volume call center environment preferred • Proficient/saavy computer user preferred • Experience with Microsoft Active Directory preferred • Understanding of encryption technologies, VoIP phones, and A/V equipment preferred • Accurate, detailed communication with customers and colleagues • Ability to multi-task, anticipate customer needs, and thrive in a fast-paced environment • Ability to work the Field Technology Services Service Desk schedule, operating Monday through Friday, 6:00am–6:00pm

🏖️ Benefits

• Healthcare for full-time employees covered 100% and 88% for dependents • $50K of term life insurance provided at no cost to the employee • Two separate above market pension plans to choose from • Vacation - up to 200 hours per year dependent on length of service • Sick Leave - up to 96 hours per year • 9 paid holidays per year • Substantial Tri-Met and C-Tran discounts • Employee Assistance Program • Childcare service discounts • Tuition reimbursement • Employee discounts to local and national businesses