Payroll Specialist

🔥 7 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧾 Payroll

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Provide full end-to-end payroll processing support for Managed Payroll customers • Act as named Specialist for Managed Payroll and Payroll Administrative customers and support other OSV payroll, tax, and garnishment customers as needed • Manage and respond to cases daily to meet service-level agreements and client satisfaction targets • Respond to internally escalated cases from the payroll team and other stakeholders • Resolve customer issues, handle escalations, perform and document root cause analyses, and implement remedial procedures • Lead weekly, monthly, and quarterly client calls • Participate in new-client transitions and other service-area calls, including tax calls • Configure basic to medium-complexity Workday pay components, deductions, and run categories • Support year-end processing and assist with special projects • Troubleshoot quarter- and year-end audit reports and make recommendations to customers • Meet quality and production metrics and scorecards • Maintain payroll-services support documentation • Collaborate extensively with peers and customer teams to support customers and resolve requests • Contribute to process improvements and remain open to new ideas and procedures

🎯 Requirements

• Associate's degree • 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting • 3+ years of Customer Experience, or proven skills to operate at this experience level • Advanced proficiency with Microsoft Word and Excel • Strong understanding of payroll taxes, intermediate payroll configuration, and payroll compliance • Multi-jurisdiction tax, payroll year-end, and W-2 support and adjustments experience • Strong written and verbal communication skills • Excellent critical thinking, consultative, and problem-solving skills • Strong organizational skills, ability to multitask, detail orientation, time management, and accuracy • Strong analytical, data entry, and research skills • Excellent mathematical skills • Strong understanding of payroll processes and procedures • Ability to establish and maintain effective working relationships • Ability to self-direct workload and meet tight deadlines and competing demands • Ability to exercise independent judgment and urgency • Preferred: experience in an outsourcing environment involving payroll or tax, Workday, and Salesforce programs

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities • Opportunities to learn and share ideas • Creative collaboration • Reward for innovative thinking, fresh perspectives, and hard work • Remote work arrangement