Technical Analyst

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Serve as the escalation point for complex and urgent support requests • Assess impact and severity of escalated issues and determine the appropriate resolution path • Perform deep technical analysis across application functionality, batch processing, database operations, integration services, user access, system performance, reporting, and API services • Troubleshoot complex batch processing failures, modify job parameters, investigate job dependencies, and implement temporary workarounds • Serve as the technical representative in S0/S1 incident response • Present technical findings and incident details, assess operational impact, propose and validate workarounds, and escalate when code-level or architectural intervention is required • Document escalated issues and resolutions • Support technical documentation and assist with knowledge base updates and runbook development • Evaluate and articulate software release impacts on primary service areas • Participate in change planning and implementation reviews with relevant technical teams • Perform projects and other duties as assigned

🎯 Requirements

• Bachelor's degree • 3+ years of experience in application or technical support for enterprise software systems • Working-level proficiency in SQL (query writing/execution) • Understanding of integration architecture and API troubleshooting • Expert-level experience with batch processing, database operations, incident management, and root cause analysis participation • SQL query skills • API connectivity knowledge • Understanding of system architecture and data integrity analysis • Understanding of security protocols and compliance requirements • Expert-level expertise in Federal, State, and local payroll tax processes • 4+ years of relevant payroll tax experience • Experience with Workday or similar ERP/HCM platforms preferred • Salesforce experience or certification preferred • Proficiency with Azure DevOps preferred • Experience supporting BPaaS or managed services operations environments a plus • Experience with DevOps tooling or performance monitoring platforms a plus

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities • Opportunities to learn and share ideas • Creative collaboration