Commercial Special Servicing Support Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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International Luxury Hotel Association

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🤝 B2B

✈️ Travel

🏨 Hospitality

B2B • Travel • Hospitality

International Luxury Hotel Association is a global organization that serves the luxury hotel sector by promoting best practices, sustainability, and innovation in hospitality. It provides resources, networking opportunities, and educational programs to elevate the standard of luxury hospitality worldwide, fostering collaboration among industry stakeholders and encouraging a commitment to excellence.

📋 Description

• Administer tasks for an assigned portfolio of geographically diverse, non-performing commercial/business purpose mortgage loans • Review loan accounting and prepare or verify calculations for legal demands • Manage inbound borrower and internal-group calls and correspondence • Review property valuation reports, collateral property inspections, and property operating information • Review commercial loan documents, borrower requirements, covenants, and covenant compliance • Review performing loan reports to identify loans at risk of transfer to special servicing • Monitor property tax and insurance status for assigned collateral • Serve as the main point of contact and liaison with external special servicers • Administer requests and posting/disbursement instructions from external special servicers and Asset Managers • Maintain accurate and timely system data and reports • Interact with Company resources across departments, including offshore resources • Review servicing agreements for responsibilities, authorities, and deadlines • Administer third-party vendor invoices and reports • Support Commercial Primary Servicing representatives with borrower outreach, market analysis, and investor inquiries • Complete required training, compliance, audit, and reporting activities • Identify operational issues and suggest solutions • Complete other assigned duties • Acknowledge and respond to external special servicer requests within 24 hours • Provide daily updates on requests outstanding for more than 24 hours • Process posting instructions within 24 hours • Process invoices within three days of receipt • Maintain 100% accuracy for accounting calculations • Provide instructions to other departments within agreed servicing-level standards • Complete at least 40 hours of annual Company training

🎯 Requirements

• Minimum 2 years’ experience with defaulted commercial loans • Understanding of commercial loan document provisions, including interest accrual, tax and insurance administration, and lender advances • Understanding of commercial loan covenants and covenant compliance • Understanding of CRE income property operating documents such as rent rolls and income statements • Effective verbal and written communication skills • Ability to work independently with minimal supervision • Effective problem-solving and decision-making skills • Ability to comply with detailed reporting requirements • Ability to work under pressure, meet deadlines, and adjust to changing priorities • Skills with Microsoft 365 Suite and Adobe applications • Skills with loan servicing applications such as MSP, REALSynergy, Strategy, and Enterprise • Teamwork skills to collaborate with associates in multiple departments • Must pass the Company’s Background Screening process prior to beginning employment • May be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable

🏖️ Benefits

• Bonus based on performance • Medical, dental and vision coverage • Up to 3% match on 401(k) contributions • Generous paid time off • Company-paid life, accident and disability coverage • Mental, physical and financial wellness programs